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One platform. From customer conversation to completed work.Take a closer look
A connected way to work

Powerful automation.
Customer support, built in.

Build AI agents and workflows. Handle customer conversations.
Understand the results. All in one connected workspace.

Get started Explore the platform
From the first message to the work that follows.
CONNECTED FROM THE START
Customer support
Automation
AI agents
Analytics
FROM CONVERSATION TO ACTION

A customer asks.
Your whole stack answers.

Find the account in Airtable. Let an agent make sense of the request. Bring in Slack, Linear, and your team when the next step needs them.

Workflows Customer request to coordinated response Illustrative configuration
A connected path from request to follow-up Select a step to explore
01 / INCOMING REQUEST02 / HUMAN REVIEW & FOLLOW-UP
Customer requestConversation received
Find the accountGet account record
Draft
UrgentStandardNeeds review
Needs escalation?AI decision
ApprovedKeep internal
Review escalationHuman approval
Notify the teamNotify the team
Create an issueCreate an issue
Update the accountUpdate account
Keep the contextAdd internal note
OpenAIGPT-4.1
KnowledgeSupport handbook
AirtableRead an account record
SlackRead channel history
LinearRead an issue
GitHubSearch repository issues
Example configuration
Scroll the canvas to explore every step.
Example workflow9 steps ยท 4 agent tools
A CLOSER LOOK

One workspace.
The whole story.

From the first conversation to what happens next, see how the pieces of your work fit together.

NodeHubConversations Illustrative product walkthrough
CONVERSATION

Help with an account invite

Customer email Example thread

Customer Incoming message

I invited a teammate, but they haven't received the email. Can you help us get them into the workspace?

Internal note

Check the invitation status and confirm the address before sending another invite.

LINKED ISSUEAccount invitation delivery
Reply draft

Let's check that invitation together.

Keep the context. Continue the conversation.
A view into the platformExample content, not a live workspace

The conversation is only the beginning.

Keep the message, the customer context, and the next piece of work together. Pick up the thread without piecing the story back together.

  • Shared conversations
  • Linked tasks and issues
  • Context beside every reply
Explore conversations
Built for the work between the tools02 / AUTOMATION

Small details.
Serious possibilities.

From a simple rule to a process with a dozen moving parts. Give every event a path, every agent a purpose, and every decision a way to be reviewed.

Explore NodeHub Automation
01 / TRIGGERS

Start with a signal.

A customer message. A scheduled check. An event in another app. Give each one a clear next step.

02 / INTELLIGENCE

An agent with a job.
And the tools to do it.

Bring your model, knowledge, and selected operations into the same workflow.

Meet your next agent
03 / HUMAN JUDGMENT

You decide where AI stops.

Ask for approval before the next action. Give your team an explicit place in the process.

04 / LOGIC

Every path, intentional.

Conditions and AI decisions route each request to the next appropriate action.

05 / VISIBILITY

Keep the trail.

Inspect workflow runs and step results. Follow the work back to what actually happened.

06 / CONNECTIONS

Your stack belongs here.

Use supported service actions, HTTP requests, and agent tools to connect the work.

A place for every process.

Keep workflows organized in projects, from your first automation to the ones the whole team relies on.

Explore projects
Customer support, native to the platform03

Great support starts
with the whole story.

Your customer should not have to repeat themselves. Your team should not have to piece the story together. Keep conversations, customer context, and follow-up work in one place.

  • Conversations with contextCustomer and company details alongside the thread.
  • A clear next stepTurn follow-up work into assigned tasks.
  • Knowledge the team can usePublish help content and connect it to agents.
Explore NodeHub Desk
BUILT-IN SUPPORTOne shared context
The customer
stays at the center.
ConversationsEvery exchange
Customer contextPeople and companies
TasksThe work that follows
WorkflowsRepeatable next steps
Less context switching. More continuity.
Your team's knowledge
Getting started with your account
Billing and subscription questions
Connecting your workspace

Answers that stay with you.

Keep help content and agent knowledge close to the conversations that need them.

Explore knowledge

Room to build together.

Group workflows into projects. Give your team a clear place to find and improve the process.

Explore projects

The details make the difference.

Organize the request, see the customer, and keep the next action connected to the conversation.

Explore the inbox
An agent belongs in the workflow04 / AI AGENTS

Give AI the context.
Keep the controls.

Connect an agent to the knowledge and tools it needs. Choose its model, define the job, and decide where a person should step in.

Explore AI agents

The right model for the job.

Choose from the models available through your AI accounts. Change the setup as the work changes.

Choose your model

Knowledge with a purpose.

Connect published knowledge so the agent has something useful to work from, beyond a prompt.

Connect knowledge

Tools that turn intent into action.

Configure operations and MCP tools, set run limits, and inspect the results in your workflow.

Agent setup guide
Make the next decision clearer05

See the work.
Find the pattern.

Bring volume, response patterns, workload, and customer activity into view. Follow the numbers back to the conversations and processes behind them.

Explore operational insights
START WITH A BETTER QUESTIONWhere is demand coming from?Channels, accounts, customer segmentsWhere is service slowing down?Response and resolution patternsHow is the work distributed?Team activity and workloadWhat keeps coming back?Labels and linked product issues
Start where the friction is06 / USE CASES

One platform.
More ways to move forward.

01

Support teams

Route incoming requests, bring in the right person, and keep follow-up work connected to the conversation.

  1. 1New request
  2. 2Classify
  3. 3Assign and follow up
Explore workflow templates
02

Operations teams

Connect an event to the tools and approvals needed to get the next piece of work done.

  1. 1Incoming event
  2. 2Review
  3. 3Take action
Explore workflow templates
03

Teams building with AI

Give an agent a defined job, selected tools, and a clear place in a process your team can inspect.

  1. 1Set the purpose
  2. 2Connect context
  3. 3Inspect results
Explore workflow templates
The tools you use. A more connected way to use them.07

Bring your stack.
Build the connections.

Your work already spans services. Bring their supported actions into the same workflow, alongside your customer conversations and AI agents.

Connect supported services, use HTTP actions, or extend agents with MCP tools.

Explore the connection catalog
The value is in what connects08 / WHY NODEHUB

Stop rebuilding the context.
Start building on it.

A conversation is rarely the whole job. There is a decision to make, someone to involve, a tool to update, and an outcome to understand. NodeHub gives that work a shared home.

Understand

Customer conversations

Decide

Rules, agents, and people

Act

Connected workflows

Learn

Operational insights

Workspace-scoped access Encrypted credentials Human approval steps Run and version history
A few useful answers09

Before you
start building.

The essentials about support, automation, and AI in NodeHub.

What is NodeHub?

NodeHub brings visual workflow automation, AI agents, and customer support into one workspace. Teams can handle conversations, automate the work around them, manage follow-up tasks, and review operational insights without rebuilding the customer context across separate systems.

Is NodeHub a support platform or a workflow builder?

Both. The support workspace includes conversations, customer records, tasks, knowledge, and reporting. The workflow builder connects events, decisions, approvals, and tools. You can automate a support process or build a workflow that starts outside the inbox.

What can I automate?

Build workflows for ticket routing, classification, follow-up tasks, approvals, and actions in connected services. Workflows can start from ticket events, webhooks, schedules, or a manual run. The available actions depend on the services and credentials you configure.

Can I choose the AI model my agents use?

Yes. Configure an AI account and select a model available through that account. Give each agent instructions, connect knowledge and tools, and set run limits. Provider access and model availability depend on your configured account.

Can a person approve an action before it happens?

Yes. Add an approval step to a workflow where human judgment is needed. Your team can review that step before the workflow follows its approved or rejected path.

Will NodeHub work with the tools we already use?

NodeHub includes a connection catalog for supported services, plus HTTP actions and MCP tools for configured agents. Each connection needs the appropriate account permissions and credentials. Check the catalog for the operations supported by a particular service.

Can we move from n8n or Plain?

Yes. Preview an n8n workflow JSON export or supported Plain support-data batches before applying an import. Review any unsupported steps or mappings, reconnect the required accounts, and verify the results. Imported workflows stay disabled until testing and human approval are complete.

What can we measure?

Support insights cover conversation volume, response and resolution patterns, workload, customer activity, labels, channels, and product issues. Workflow run history provides step-level results. Available metrics reflect the activity recorded in your workspace.

Do we have to configure everything before we start?

No. Start with the part of the workspace you need. Workflow setup is optional, and you can return to it later. Add agents, connections, and review steps as your process grows.

YOUR NEXT CHAPTER

Build the way
you want to work.

Powerful automation. Customer support, built in.

Get started with NodeHub

One product. Or the whole picture.

Start with Desk, Automation, or both. Find the right starting point for your team.

Explore the plans