Support ยท CONNECTIONRead Freshdesk tickets, create and update them, and add private notes.
Explore 24 workflow actions for Freshdesk, including account permissions and operation limits.
Choose an action in the workflow builder, connect an account, and map its inputs. These actions are available in the catalog; your account access and a successful test determine whether they work for your setup.
Add an internal HTML note to a Freshdesk ticket.
Depends on the connected account and selected operation. Check the service documentation.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Add a customer-visible HTML note to a Freshdesk ticket.
Depends on the connected account and selected operation. Check the service documentation.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Create a Freshdesk company with a unique name.
Depends on the connected account and selected operation. Check the service documentation.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Create a Freshdesk contact with an email and name.
Depends on the connected account and selected operation. Check the service documentation.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Create a Freshdesk ticket for a requester email address.
Depends on the connected account and selected operation. Check the service documentation.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Soft delete a contact, as Freshdesk's Delete Contact does.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Move a ticket to Freshdesk's trash, where it can still be restored.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Read a Freshdesk agent by numeric ID.
Depends on the connected account and selected operation. Check the service documentation.
Read one Freshdesk company by numeric ID.
Depends on the connected account and selected operation. Check the service documentation.
Read one Freshdesk contact by numeric ID.
Depends on the connected account and selected operation. Check the service documentation.
Read a Freshdesk group by numeric ID.
Depends on the connected account and selected operation. Check the service documentation.
Read a ticket by its numeric ID.
Depends on the connected account and selected operation. Check the service documentation.
Read one page of Freshdesk agents to find an assignee.
Depends on the connected account and selected operation. Check the service documentation.
Pagination: page. Check the result for additional pages; a single action may not return every record.
Read one page of Freshdesk companies.
Depends on the connected account and selected operation. Check the service documentation.
Pagination: page. Check the result for additional pages; a single action may not return every record.
Read one page of Freshdesk contacts, optionally filtered by exact email.
Depends on the connected account and selected operation. Check the service documentation.
Pagination: page. Check the result for additional pages; a single action may not return every record.
Read one page of a ticket's replies and public or private notes.
Depends on the connected account and selected operation. Check the service documentation.
Pagination: page. Check the result for additional pages; a single action may not return every record.
Read Freshdesk groups to find a ticket routing destination.
Depends on the connected account and selected operation. Check the service documentation.
Read one page of tickets visible to this Freshdesk account.
Depends on the connected account and selected operation. Check the service documentation.
Pagination: page. Check the result for additional pages; a single action may not return every record.
Send a customer-visible HTML reply on a Freshdesk ticket.
Depends on the connected account and selected operation. Check the service documentation.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Find companies by a name prefix or whole word.
Depends on the connected account and selected operation. Check the service documentation.
Search one page of Freshdesk tickets with a quoted Freshdesk query.
Depends on the connected account and selected operation. Check the service documentation.
Pagination: page. Check the result for additional pages; a single action may not return every record.
Change a Freshdesk company's name, description, note or domains.
Depends on the connected account and selected operation. Check the service documentation.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Change basic contact details for one Freshdesk contact.
Depends on the connected account and selected operation. Check the service documentation.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Edit ticket details, status, priority or assignment.
Depends on the connected account and selected operation. Check the service documentation.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Use the account and permissions required for your process. Review the connection check before configuring a workflow action.
Select a listed operation and map its required inputs. Use test records and add a human approval before writes that need review.
Inspect step outputs and confirm the result in Freshdesk. A saved workflow is not a completed provider action.
