Support · CONNECTION

Channel Talk + NodeHub

Work with Channel Talk user chats, users, events, team chat groups, bots, managers, campaigns, chat tags and plugins.

Explore 78 workflow actions for Channel Talk, including account permissions and operation limits.

40 read actions38 write actions

WORKFLOW ACTIONS

What you can configure.

Choose an action in the workflow builder, connect an account, and map its inputs. These actions are available in the catalog; your account access and a successful test determine whether they work for your setup.

Aggregate user chats

Read

Aggregate user chats by a specified field within a specified date-time range.

Permissions and limits

Account permissions

A Channel Talk API access key and secret

Announce to all managers

Write

Sends an announcement message to all managers in the channel.

Permissions and limits

Account permissions

A Channel Talk API access key and secret

A repeated request may repeat the external action. Review the previous result before retrying a write.

Announce to specific managers

Write

Sends an announcement message to specified managers in the channel.

Permissions and limits

Account permissions

A Channel Talk API access key and secret

A repeated request may repeat the external action. Review the previous result before retrying a write.

Assign a manager to a user chat

Write

Assign a specific manager to a user chat.

Permissions and limits

Account permissions

A Channel Talk API access key and secret

A repeated request may repeat the external action. Review the previous result before retrying a write.

Block a user

Write

Block a user by their unique ID.

Permissions and limits

Account permissions

A Channel Talk API access key and secret

A repeated request may repeat the external action. Review the previous result before retrying a write.

Close a user chat

Write

Transition a user chat to the closed state.

Permissions and limits

Account permissions

A Channel Talk API access key and secret

A repeated request may repeat the external action. Review the previous result before retrying a write.

Create a chat tag

Write

Create a new chat tag.

Permissions and limits

Account permissions

A Channel Talk API access key and secret

A repeated request may repeat the external action. Review the previous result before retrying a write.

Create a lead user

Write

Create a new lead user from profile attributes (name, email, mobileNumber, avatarUrl and custom keys).

Permissions and limits

Account permissions

A Channel Talk API access key and secret

A repeated request may repeat the external action. Review the previous result before retrying a write.

Create a message in a group by ID

Write

Send a new message to a group.

Permissions and limits

Account permissions

A Channel Talk API access key and secret

A repeated request may repeat the external action. Review the previous result before retrying a write.

Create a message in a group by name

Write

Send a new message to a group.

Permissions and limits

Account permissions

A Channel Talk API access key and secret

A repeated request may repeat the external action. Review the previous result before retrying a write.

Create a message in a user chat

Write

Send a new message to a user chat.

Permissions and limits

Account permissions

A Channel Talk API access key and secret

A repeated request may repeat the external action. Review the previous result before retrying a write.

Create a redirection URL

Write

Create a short, expiring redirect URL to a Channel.io page (the original URL must be on a channel domain).

Permissions and limits

Account permissions

A Channel Talk API access key and secret

A repeated request may repeat the external action. Review the previous result before retrying a write.

Create a thread by group ID

Write

Create a thread on a message in a group.

Permissions and limits

Account permissions

A Channel Talk API access key and secret

A repeated request may repeat the external action. Review the previous result before retrying a write.

Create a thread by group name

Write

Create a thread on a message in a group.

Permissions and limits

Account permissions

A Channel Talk API access key and secret

A repeated request may repeat the external action. Review the previous result before retrying a write.

Create a thread message by group ID

Write

Send a new message to a thread in a group.

Permissions and limits

Account permissions

A Channel Talk API access key and secret

A repeated request may repeat the external action. Review the previous result before retrying a write.

Create a thread message by group name

Write

Send a new message to a thread in a group.

Permissions and limits

Account permissions

A Channel Talk API access key and secret

A repeated request may repeat the external action. Review the previous result before retrying a write.

Create a user chat for a user

Write

Create a new outbound user chat for the specified user.

Permissions and limits

Account permissions

A Channel Talk API access key and secret

A repeated request may repeat the external action. Review the previous result before retrying a write.

Create an event

Write

Record an event for a specific user.

Permissions and limits

Account permissions

A Channel Talk API access key and secret

A repeated request may repeat the external action. Review the previous result before retrying a write.

Create or update a bot

Write

Create a new bot or update an existing one, matched by name.

Permissions and limits

Account permissions

A Channel Talk API access key and secret

A repeated request may repeat the external action. Review the previous result before retrying a write.

Create or update a user by memberId

Write

Create or update a user identified by their external member ID.

Permissions and limits

Account permissions

A Channel Talk API access key and secret

A repeated request may repeat the external action. Review the previous result before retrying a write.

Delete a bot

Write

Delete a bot by ID.

Permissions and limits

Account permissions

A Channel Talk API access key and secret

A repeated request may repeat the external action. Review the previous result before retrying a write.

Delete a chat tag

Write

Delete a chat tag including all sub-depth tags.

Permissions and limits

Account permissions

A Channel Talk API access key and secret

A repeated request may repeat the external action. Review the previous result before retrying a write.

Delete a user by memberId

Write

Delete a user by their external member ID.

Permissions and limits

Account permissions

A Channel Talk API access key and secret

A repeated request may repeat the external action. Review the previous result before retrying a write.

Delete a user by userId

Write

Delete a user by their unique ID.

Permissions and limits

Account permissions

A Channel Talk API access key and secret

A repeated request may repeat the external action. Review the previous result before retrying a write.

Delete a user chat

Write

Delete a user chat by ID.

Permissions and limits

Account permissions

A Channel Talk API access key and secret

A repeated request may repeat the external action. Review the previous result before retrying a write.

Delete a webhook

Write

Delete a webhook by ID.

Permissions and limits

Account permissions

A Channel Talk API access key and secret

A repeated request may repeat the external action. Review the previous result before retrying a write.

Delete an event

Write

Delete a specific event by ID.

Permissions and limits

Account permissions

A Channel Talk API access key and secret

A repeated request may repeat the external action. Review the previous result before retrying a write.

Get a campaign

Read

Retrieve a single campaign by ID with its associated messages.

Permissions and limits

Account permissions

A Channel Talk API access key and secret

Get a campaign user

Read

Retrieve a single campaign user by campaign ID and user ID.

Permissions and limits

Account permissions

A Channel Talk API access key and secret

Get a group by ID

Read

Retrieve a single group by its unique ID with side-loaded entities.

Permissions and limits

Account permissions

A Channel Talk API access key and secret

Get a group by name

Read

Retrieve a single group by its name.

Permissions and limits

Account permissions

A Channel Talk API access key and secret

Get a manager

Read

Retrieve a single manager by ID with online status and operator status.

Permissions and limits

Account permissions

A Channel Talk API access key and secret

Get a one-time message

Read

Retrieve a single one-time message by ID.

Permissions and limits

Account permissions

A Channel Talk API access key and secret

Get a one-time message user

Read

Retrieve a single one-time message user by message ID and user ID.

Permissions and limits

Account permissions

A Channel Talk API access key and secret

Get a plugin

Read

Retrieve a single plugin by ID.

Permissions and limits

Account permissions

A Channel Talk API access key and secret

Get a thread root by group ID

Read

Retrieve a thread root message with its metadata.

Permissions and limits

Account permissions

A Channel Talk API access key and secret

Get a thread root by group name

Read

Retrieve a thread root message with its metadata.

Permissions and limits

Account permissions

A Channel Talk API access key and secret

Get a user by memberId

Read

Retrieve a user by their external member ID.

Permissions and limits

Account permissions

A Channel Talk API access key and secret

Get a user by userId

Read

Retrieve a user by their unique ID.

Permissions and limits

Account permissions

A Channel Talk API access key and secret

Get a user chat

Read

Retrieve a single user chat by ID.

Permissions and limits

Account permissions

A Channel Talk API access key and secret

Get a webhook

Read

Retrieve a single webhook by ID.

Permissions and limits

Account permissions

A Channel Talk API access key and secret

Get average wrap-up time

Read

Retrieve the average wrap-up time within a specified time range, measured in seconds from call end to UserChat close.

Permissions and limits

Account permissions

A Channel Talk API access key and secret

Get channel

Read

Retrieve information about the channel linked to the current API key.

Permissions and limits

Account permissions

A Channel Talk API access key and secret

Invite managers to a user chat

Write

Invite managers to participate in a user chat.

Permissions and limits

Account permissions

A Channel Talk API access key and secret

A repeated request may repeat the external action. Review the previous result before retrying a write.

List bots

Read

Retrieve all bots in the channel, ordered by creation time with the newest first.

Permissions and limits

Account permissions

A Channel Talk API access key and secret

List call logs

Read

Retrieve call logs within a specified time range.

Permissions and limits

Account permissions

A Channel Talk API access key and secret

List campaign users

Read

Retrieve users who received a specific campaign, filtered by their delivery or engagement state.

Permissions and limits

Account permissions

A Channel Talk API access key and secret

List campaigns

Read

Retrieve campaigns in the channel, ordered by last update time with the most recent first.

Permissions and limits

Account permissions

A Channel Talk API access key and secret

List chat tags

Read

Retrieve a list of chat tags with pagination.

Permissions and limits

Account permissions

A Channel Talk API access key and secret

List group messages by ID

Read

Retrieve messages posted in a group.

Permissions and limits

Account permissions

A Channel Talk API access key and secret

List group messages by name

Read

Retrieve messages posted in a group.

Permissions and limits

Account permissions

A Channel Talk API access key and secret

List group sessions

Read

Retrieve the list of participant sessions in a group.

Permissions and limits

Account permissions

A Channel Talk API access key and secret

List groups

Read

Retrieve all public groups in the channel, sorted alphabetically by name.

Permissions and limits

Account permissions

A Channel Talk API access key and secret

List managers

Read

Retrieve managers in the channel.

Permissions and limits

Account permissions

A Channel Talk API access key and secret

List Meet available managers

Read

Retrieve a list of managers available for Meet.

Permissions and limits

Account permissions

A Channel Talk API access key and secret

List meet STT messages

Read

Retrieve speech-to-text messages produced during a meet session.

Permissions and limits

Account permissions

A Channel Talk API access key and secret

List one-time message users

Read

Retrieve users who received a one-time message, filtered by their delivery or engagement state.

Permissions and limits

Account permissions

A Channel Talk API access key and secret

List one-time messages

Read

Retrieve one-time messages in the channel, ordered by last update time with the most recent first.

Permissions and limits

Account permissions

A Channel Talk API access key and secret

List plugins

Read

Retrieve plugins in the channel, ordered by creation time with the oldest first.

Permissions and limits

Account permissions

A Channel Talk API access key and secret

List thread messages by group ID

Read

Retrieve messages within a thread.

Permissions and limits

Account permissions

A Channel Talk API access key and secret

List thread messages by group name

Read

Retrieve messages within a thread.

Permissions and limits

Account permissions

A Channel Talk API access key and secret

List user chat messages

Read

Retrieve messages in a user chat, ordered by creation time.

Permissions and limits

Account permissions

A Channel Talk API access key and secret

List user chat sessions

Read

Retrieve the list of participant sessions in a user chat.

Permissions and limits

Account permissions

A Channel Talk API access key and secret

List user chats

Read

Retrieve user chats.

Permissions and limits

Account permissions

A Channel Talk API access key and secret

List user chats for a specific user

Read

Retrieve user chats belonging to a specific user.

Permissions and limits

Account permissions

A Channel Talk API access key and secret

List user events

Read

Retrieve events recorded for a specific user.

Permissions and limits

Account permissions

A Channel Talk API access key and secret

List webhooks

Read

Retrieve webhooks registered in the channel.

Permissions and limits

Account permissions

A Channel Talk API access key and secret

Open a user chat

Write

Transition a user chat to the opened state.

Permissions and limits

Account permissions

A Channel Talk API access key and secret

A repeated request may repeat the external action. Review the previous result before retrying a write.

Snooze a user chat

Write

Snooze a user chat for the given duration (ISO 8601, minimum one minute).

Permissions and limits

Account permissions

A Channel Talk API access key and secret

A repeated request may repeat the external action. Review the previous result before retrying a write.

Touch a user

Write

Record recent activity for a user and return the updated user.

Permissions and limits

Account permissions

A Channel Talk API access key and secret

A repeated request may repeat the external action. Review the previous result before retrying a write.

Unassign the manager from a user chat

Write

Remove the current assignee while retaining the team and participating managers.

Permissions and limits

Account permissions

A Channel Talk API access key and secret

A repeated request may repeat the external action. Review the previous result before retrying a write.

Unblock a user

Write

Unblock a user by their unique ID.

Permissions and limits

Account permissions

A Channel Talk API access key and secret

A repeated request may repeat the external action. Review the previous result before retrying a write.

Update a chat tag

Write

Update an existing chat tag.

Permissions and limits

Account permissions

A Channel Talk API access key and secret

A repeated request may repeat the external action. Review the previous result before retrying a write.

Update a group by ID

Write

Apply a partial update to a group.

Permissions and limits

Account permissions

A Channel Talk API access key and secret

A repeated request may repeat the external action. Review the previous result before retrying a write.

Update a group by name

Write

Apply a partial update to a group.

Permissions and limits

Account permissions

A Channel Talk API access key and secret

A repeated request may repeat the external action. Review the previous result before retrying a write.

Update a plugin

Write

Apply a partial update to a plugin.

Permissions and limits

Account permissions

A Channel Talk API access key and secret

A repeated request may repeat the external action. Review the previous result before retrying a write.

Update a user

Write

Update a user's profile and settings.

Permissions and limits

Account permissions

A Channel Talk API access key and secret

A repeated request may repeat the external action. Review the previous result before retrying a write.

Update a user chat

Write

Update a user chat's description, classification tags (replaces the current set), and profile (merged with the existing profile).

Permissions and limits

Account permissions

A Channel Talk API access key and secret

A repeated request may repeat the external action. Review the previous result before retrying a write.

SETUP

Start with a controlled test.

01Connect the intended account

Use the account and permissions required for your process. Review the connection check before configuring a workflow action.

02Review inputs and access

Select a listed operation and map its required inputs. Use test records and add a human approval before writes that need review.

03Confirm the result

Inspect step outputs and confirm the result in Channel Talk. A saved workflow is not a completed provider action.

Follow the workflow quickstart

EXPLORE YOUR STACK