Developer · CONNECTIONSearch, create, update, transition and delete iTop tickets and CIs, and find related objects.
Explore 7 workflow actions for iTop, including account permissions and operation limits.
Choose an action in the workflow builder, connect an account, and map its inputs. These actions are available in the catalog; your account access and a successful test determine whether they work for your setup.
Set the fields a transition needs and apply a stimulus (like ev_assign or ev_resolve) to move one object to its next state.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Create an object of a class, like a user request.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Delete the objects a key matches, with the linked objects iTop must also delete or update; simulate reports what would happen.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Objects of a class by id or OQL query, with the chosen fields, a page at a time.
Objects impacting or impacted by the objects a key matches, with the relations between them.
The operations this iTop server offers.
Change one object's attributes. A key matching several objects fails.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Use the account and permissions required for your process. Review the connection check before configuring a workflow action.
Select a listed operation and map its required inputs. Use test records and add a human approval before writes that need review.
Inspect step outputs and confirm the result in iTop. A saved workflow is not a completed provider action.
