Archive customer
WriteArchive a customer.
Permissions and limits
Account permissions
- A Landbot agent token (the agent's full workspace access)
A repeated request may repeat the external action. Review the previous result before retrying a write.
Read Landbot channels and customers, send text, images, locations and WhatsApp templates, assign customers to agents or bots, manage custom fields and message hooks.
Explore 28 workflow actions for Landbot, including account permissions and operation limits.
Choose an action in the workflow builder, connect an account, and map its inputs. These actions are available in the catalog; your account access and a successful test determine whether they work for your setup.
Archive a customer.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Assign a customer to an agent.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Hand a customer to a bot, at its start or a given node, now or on their next message.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Assign a customer to the token's agent.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Block a customer.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Change a customer's existing custom field.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Add a custom field to a customer; it fails if the field exists.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Send a channel's messages to a URL.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Delete a customer's custom field.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Delete a customer.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Delete a message hook.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Read a channel.
Read a customer's custom field.
Read a customer with their custom fields.
Read a customer's whole transcript; messages are not in a set order.
Read a message hook.
List channels, by type or active state.
List customers, by channel, agent, name, email or phone prefix, archive or opt-in.
List a channel's message hooks.
List the WhatsApp templates you can send.
Delete a customer's WhatsApp opt-ins.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Send an image by public URL, with an optional caption.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Send a map location.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Send a text message to a customer.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Send a WhatsApp template with its placeholder values.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Unarchive a customer.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Unassign a customer.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Unblock a customer.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Use the account and permissions required for your process. Review the connection check before configuring a workflow action.
Select a listed operation and map its required inputs. Use test records and add a human approval before writes that need review.
Inspect step outputs and confirm the result in Landbot. A saved workflow is not a completed provider action.