Communication ยท CONNECTIONManage Nedzo workspaces, AI agent configuration and contacts, and read conversation logs with transcripts.
Explore 60 workflow actions for Nedzo, including account permissions and operation limits.
Choose an action in the workflow builder, connect an account, and map its inputs. These actions are available in the catalog; your account access and a successful test determine whether they work for your setup.
Add a tag by ID or name (a new name creates the tag). It starts any Contact tag added workflow in Nedzo.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Add a website or a text to the workspace's knowledge library (an item does nothing until an agent uses it).
A repeated request may repeat the external action. Review the previous result before retrying a write.
Load a knowledge item into an agent (it can take a while for a large website; 409 when it is already attached).
A repeated request may repeat the external action. Review the previous result before retrying a write.
Stop a run that has not finished (409 when it has).
A repeated request may repeat the external action. Review the previous result before retrying a write.
Create a voice, chat or website widget AI agent (its configuration; no conversation starts).
A repeated request may repeat the external action. Review the previous result before retrying a write.
Add a contact (409 when one with the same phone exists).
A repeated request may repeat the external action. Review the previous result before retrying a write.
Have an agent pull a detail out of each conversation into a contact custom field.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Match a contact by phone (or email) and update it, or create it.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Snapshot an agent, a workflow or a whole workspace as a private template.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Create a workspace in the account (403 when the account is not verified).
A repeated request may repeat the external action. Review the previous result before retrying a write.
Delete an AI agent (a soft delete).
A repeated request may repeat the external action. Review the previous result before retrying a write.
Delete a campaign.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Delete a contact (a soft delete).
A repeated request may repeat the external action. Review the previous result before retrying a write.
Remove one of an agent's extraction fields.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Delete a knowledge item; agents stop answering from it.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Delete a template.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Delete a workspace; this cannot be undone.
A repeated request may repeat the external action. Review the previous result before retrying a write.
The agent stops answering from the item; the item stays in the library.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Copy a template into a new private one.
A repeated request may repeat the external action. Review the previous result before retrying a write.
One AI agent's configuration.
One campaign's settings and status.
A campaign's dials, pickups, bookings and talk minutes today.
One contact with its tags and custom fields.
One conversation with its transcript or messages, summary and outcome.
One of an agent's extraction fields.
One knowledge item, with its text for a text item.
One number the workspace owns.
One template with its snapshot.
One workflow with its steps (webhook header values hidden by Nedzo).
One run with the result of each step it reached.
One workspace.
Give a voice agent a number (or a verified caller ID) to answer and call from, or a chat agent a number to text on. Send exactly one.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Import 1 to 10,000 contacts, matched to existing ones by phone, then email; answers with counts and one result per contact.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Queue a template's agents, workflows, custom fields and tags for import into a workspace.
A repeated request may repeat the external action. Review the previous result before retrying a write.
A workflow's runs, newest first.
AI agents (an account key groups them by workspace).
The knowledge items an agent answers from.
A campaign's contacts with their attempts, last outcome and stop reason.
The workspace's calling campaigns, optionally by status.
The custom fields contacts can hold.
The workspace's tags, oldest first.
Contacts, oldest first, optionally by tag, search text or created and updated time.
Conversation logs (calls, text channels, website widget), newest first, with filters.
The workspace's knowledge items (websites, texts and files), with the agents that use each.
The workspace's numbers, with the agents that answer on them.
The account's templates, optionally by type or visibility.
Runs of every workflow in a workspace, newest first.
The step types a Nedzo workflow can use, with their settings.
A workflow's published versions, newest first.
The workspace's Nedzo workflows.
Workspaces this API key reaches.
Pause a campaign, end it, or take it back to a draft. Setting it live is not offered here.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Stop a campaign from calling one contact.
A repeated request may repeat the external action. Review the previous result before retrying a write.
The agent no longer answers or calls from its numbers; the numbers stay in the workspace.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Change an AI agent's name, prompt, language, voice, voicemail and call settings.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Change a contact's details, Do Not Disturb, tags (added) or custom fields.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Change what an extraction field pulls out, or where it saves the value.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Change a number's label, or ring a person first before the agent answers.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Rename a template or change its description.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Change a workspace's name, description, time zone, icon, contact and address details.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Use the account and permissions required for your process. Review the connection check before configuring a workflow action.
Select a listed operation and map its required inputs. Use test records and add a human approval before writes that need review.
Inspect step outputs and confirm the result in Nedzo. A saved workflow is not a completed provider action.
