Freshservice + NodeHub

Account permissions

• freshservice.conversations.create

A repeated request may repeat the external action. Review the previous result before retrying a write.

Account permissions

• freshservice.requesters.edit

Operation limits

• Only manual groups accept members, one requester per call. Freshservice requires the requester to belong to the group's client workspace unless the group is global. The write is sent once and an uncertain result is not retried automatically.

A repeated request may repeat the external action. Review the previous result before retrying a write.

Account permissions

• freshservice.agents.manage

Operation limits

• Freshservice MSP client assignment is not supported by this action. The roles array grants permissions and must be reviewed before execution. Restricted-group membership is not configured here. The write is sent once and an uncertain result is not retried automatically.

A repeated request may repeat the external action. Review the previous result before retrying a write.

Account permissions

• freshservice.agentgroups.manage

Operation limits

• Freshservice creates groups in its default workspace unless workspace_id is supplied. This action does not configure restricted-group approvals. The write is sent once and an uncertain result is not retried automatically.

A repeated request may repeat the external action. Review the previous result before retrying a write.

Account permissions

• freshservice.announcements.create

Operation limits

• This action supports everyone or agents-only visibility. It does not send email or configure group-specific visibility. The write is sent once and an uncertain result is not retried automatically.

A repeated request may repeat the external action. Review the previous result before retrying a write.

Account permissions

• freshservice.asset_types.create

Operation limits

• The optional parent ID must name an existing Freshservice asset type. The write is sent once and an uncertain result is not retried automatically.

A repeated request may repeat the external action. Review the previous result before retrying a write.

Account permissions

• freshservice.changes.create

Operation limits

• Freshservice uses its primary workspace unless workspace_id is supplied. This action does not upload attachments. The write is sent once and an uncertain result is not retried automatically.

A repeated request may repeat the external action. Review the previous result before retrying a write.

Account permissions

• freshservice.departments.manage

Operation limits

• Freshservice creates in workspace 2 by default. MSP accounts should supply the intended client workspace. Global workspace 1 is not allowed. The write is sent once and an uncertain result is not retried automatically.

A repeated request may repeat the external action. Review the previous result before retrying a write.

Account permissions

• freshservice.locations.create

Operation limits

• Freshservice MSP accounts require workspace_id for the intended client. Omitting it uses the provider's default client. The write is sent once and an uncertain result is not retried automatically.

A repeated request may repeat the external action. Review the previous result before retrying a write.

Account permissions

• freshservice.problems.create

Operation limits

• Freshservice uses the primary workspace unless workspace_id is supplied. The write is sent once and an uncertain result is not retried automatically.

A repeated request may repeat the external action. Review the previous result before retrying a write.

Account permissions

• freshservice.products.create

Operation limits

• An existing Freshservice asset type ID is required. The write is sent once and an uncertain result is not retried automatically.

A repeated request may repeat the external action. Review the previous result before retrying a write.

Account permissions

• freshservice.releases.create

Operation limits

• Freshservice's documented create response is a bare object, unlike the release envelope used for reads and updates. This action requires a returned ID before reporting success. The write is sent once and an uncertain result is not retried automatically.

A repeated request may repeat the external action. Review the previous result before retrying a write.

Account permissions

• freshservice.requesters.create

Operation limits

• Freshservice MSP accounts create requesters in the primary client. The write is sent once and an uncertain result is not retried automatically.

A repeated request may repeat the external action. Review the previous result before retrying a write.

Account permissions

• freshservice.requesters.edit

Operation limits

• Freshservice creates only manual requester groups through this API. In MSP accounts, supply workspace_id for the intended client; omitting it uses client workspace 2. The write is sent once and an uncertain result is not retried automatically.

A repeated request may repeat the external action. Review the previous result before retrying a write.

Account permissions

• freshservice.assets.manage

Operation limits

• Freshservice defaults to desktop software and the primary workspace unless supplied. The write is sent once and an uncertain result is not retried automatically.

A repeated request may repeat the external action. Review the previous result before retrying a write.

Account permissions

• freshservice.tickets.create

A repeated request may repeat the external action. Review the previous result before retrying a write.

Account permissions

• freshservice.agents.manage

Operation limits

• Freshservice deactivates the agent rather than permanently deleting it. The write is sent once and an uncertain result is not retried automatically.

A repeated request may repeat the external action. Review the previous result before retrying a write.

Account permissions

• freshservice.requesters.delete

Operation limits

• Freshservice calls this deactivation, not permanent deletion. The write is sent once and an uncertain result is not retried automatically.

A repeated request may repeat the external action. Review the previous result before retrying a write.

Account permissions

• freshservice.agentgroups.manage

Operation limits

• Deleted groups cannot be restored. Freshservice may rescope an agent's role when this was its only group. The write is sent once and an uncertain result is not retried automatically.

A repeated request may repeat the external action. Review the previous result before retrying a write.

Account permissions

• freshservice.announcements.delete

Operation limits

• Freshservice documents HTTP 200 as the deletion confirmation. The request is sent once and an uncertain result is not retried automatically.

A repeated request may repeat the external action. Review the previous result before retrying a write.

Account permissions

• freshservice.asset_types.delete

Operation limits

• Freshservice documents HTTP 204 as deletion confirmation. The write is sent once and an uncertain result is not retried automatically.

A repeated request may repeat the external action. Review the previous result before retrying a write.

Account permissions

• freshservice.changes.delete

Operation limits

• Freshservice documents HTTP 204 as deletion confirmation and offers a separate restore API. The write is sent once and an uncertain result is not retried automatically.

A repeated request may repeat the external action. Review the previous result before retrying a write.

Account permissions

• freshservice.departments.delete

Operation limits

• Freshservice documents HTTP 204 as deletion confirmation. The write is sent once and an uncertain result is not retried automatically.

A repeated request may repeat the external action. Review the previous result before retrying a write.

Account permissions

• freshservice.locations.delete

Operation limits

• Freshservice documents HTTP 204 as confirmation. The request is sent once and an uncertain result is not retried automatically.

A repeated request may repeat the external action. Review the previous result before retrying a write.

Account permissions

• freshservice.problems.delete

Operation limits

• Freshservice documents HTTP 200 as deletion confirmation. The write is sent once and an uncertain result is not retried automatically.

A repeated request may repeat the external action. Review the previous result before retrying a write.

Account permissions

• freshservice.products.delete

Operation limits

• Freshservice documents HTTP 204 as deletion confirmation. The write is sent once and an uncertain result is not retried automatically.

A repeated request may repeat the external action. Review the previous result before retrying a write.

Account permissions

• freshservice.releases.delete

Operation limits

• Freshservice documents HTTP 200 as deletion confirmation. The write is sent once and an uncertain result is not retried automatically.

A repeated request may repeat the external action. Review the previous result before retrying a write.

Account permissions

• freshservice.requesters.delete

Operation limits

• Deleted groups cannot be restored, but their requesters remain. The write is sent once and an uncertain result is not retried automatically.

A repeated request may repeat the external action. Review the previous result before retrying a write.

Account permissions

• freshservice.assets.delete

Operation limits

• Freshservice documents HTTP 204 as deletion confirmation. The write is sent once and an uncertain result is not retried automatically.

A repeated request may repeat the external action. Review the previous result before retrying a write.

Account permissions

• freshservice.tickets.delete

Operation limits

• Deleting a parent service request can also delete its child tickets. The request is sent once; an uncertain result is not retried automatically.

A repeated request may repeat the external action. Review the previous result before retrying a write.

Account permissions

• freshservice.agents.manage

Account permissions

• freshservice.agentgroups.manage

Account permissions

• freshservice.agents.roles.view

Account permissions

• freshservice.announcements.view

Account permissions

• freshservice.asset_types.view

Account permissions

• freshservice.changes.view

Account permissions

• freshservice.departments.view

Account permissions

• freshservice.locations.view

Operation limits

• Freshservice documents both location and locations object envelopes for this response. Listing uses a locations array.

Account permissions

• freshservice.problems.view

Account permissions

• freshservice.products.view

Account permissions

• freshservice.releases.view

Account permissions

• freshservice.requesters.view

Account permissions

• freshservice.requesters.view

Account permissions

• freshservice.assets.view

Account permissions

• freshservice.tickets.view

Account permissions

• freshservice.agentgroups.manage

Operation limits

• Freshservice requires workspace_id to list groups from a non-default workspace. Without it, the API does not return groups from every workspace.

Pagination: page. Check the result for additional pages; a single action may not return every record.

Account permissions

• freshservice.agents.roles.view

Operation limits

• Only agents permitted to view roles can use this operation.

Pagination: page. Check the result for additional pages; a single action may not return every record.

Account permissions

• freshservice.agents.manage

Operation limits

• This action reads one page. The connected API key must have agent management permission.

Pagination: page. Check the result for additional pages; a single action may not return every record.

Account permissions

• freshservice.announcements.view

Operation limits

• Omitting workspace_id reads only the primary Freshservice workspace. Use 0 to request announcements across its workspaces.

Pagination: page. Check the result for additional pages; a single action may not return every record.

Account permissions

• freshservice.assets.view

Operation limits

• Freshservice documents asset type APIs for its IT service management offering. This action reads one page.

Pagination: page. Check the result for additional pages; a single action may not return every record.

Account permissions

• freshservice.changes.view

Operation limits

• Freshservice returns only its primary workspace by default. Cross-workspace responses include only global fields.

Pagination: page. Check the result for additional pages; a single action may not return every record.

Account permissions

• freshservice.departments.view

Operation limits

• Freshservice defaults to workspace 2. MSP accounts scope departments to a client workspace; this does not list all clients at once.

Pagination: page. Check the result for additional pages; a single action may not return every record.

Account permissions

• freshservice.locations.view

Operation limits

• Without workspace_id, Freshservice returns the default workspace's locations. For another workspace, provide its Freshservice workspace ID greater than 1.

Pagination: page. Check the result for additional pages; a single action may not return every record.

Account permissions

• freshservice.problems.view

Operation limits

• Freshservice returns only the primary workspace by default. Use workspace_id 0 for accessible cross-workspace problems, which include only global fields.

Pagination: page. Check the result for additional pages; a single action may not return every record.

Account permissions

• freshservice.products.view

Operation limits

• Freshservice documents product APIs for its IT service management offering. This action reads one page.

Pagination: page. Check the result for additional pages; a single action may not return every record.

Account permissions

• freshservice.releases.view

Operation limits

• Freshservice returns only its primary workspace by default. Cross-workspace responses include only global fields.

Pagination: page. Check the result for additional pages; a single action may not return every record.

Account permissions

• freshservice.requesters.edit

Operation limits

• Returns one page. Use page to read more group members.

Pagination: page. Check the result for additional pages; a single action may not return every record.

Account permissions

• freshservice.requesters.view

Operation limits

• Without workspace_id, Freshservice returns client workspace 2. Use workspace_id 1 for global contact groups.

Pagination: page. Check the result for additional pages; a single action may not return every record.

Account permissions

• freshservice.requesters.view

Operation limits

• Freshservice MSP accounts return the primary client by default. This action does not select other Freshservice clients.

Pagination: page. Check the result for additional pages; a single action may not return every record.

Account permissions

• freshservice.assets.view

Operation limits

• Freshservice uses a singular application key even for a list. Omitting workspace_id selects the primary workspace.

Account permissions

• freshservice.tickets.view

Operation limits

• Returns one page. Use page to request the next page.

Pagination: page. Check the result for additional pages; a single action may not return every record.

Account permissions

• freshservice.requesters.edit

Operation limits

• Only manual groups support member removal. The requester account is not deleted. The write is sent once and an uncertain result is not retried automatically.

A repeated request may repeat the external action. Review the previous result before retrying a write.

Account permissions

• freshservice.agents.manage

Operation limits

• This action targets standard Freshservice accounts. Freshservice MSP does not support the required department-ticket visibility field. If roles are sent, provide the complete intended role set. Group memberships are omitted because update requests must preserve pending approvals. The write is sent once and an uncertain result is not retried automatically.

A repeated request may repeat the external action. Review the previous result before retrying a write.

Account permissions

• freshservice.agentgroups.manage

Operation limits

• Freshservice requires the group name on update. Membership, leaders and restriction settings are not exposed here because an incomplete replacement can withdraw pending approvals or auto approve them. The write is sent once and an uncertain result is not retried automatically.

A repeated request may repeat the external action. Review the previous result before retrying a write.

Account permissions

• freshservice.announcements.edit

Operation limits

• Supply the complete title, HTML body and audience. This action supports everyone or agents-only visibility and does not preserve group-specific audiences. The write is sent once and an uncertain result is not retried automatically.

A repeated request may repeat the external action. Review the previous result before retrying a write.

Account permissions

• freshservice.asset_types.edit

Operation limits

• Visibility is omitted because Freshservice only permits changing it for default asset types. The write is sent once and an uncertain result is not retried automatically.

A repeated request may repeat the external action. Review the previous result before retrying a write.

Account permissions

• freshservice.changes.edit

Operation limits

• Freshservice does not permit changing workspace_id through this endpoint. This action does not upload attachments. The write is sent once and an uncertain result is not retried automatically.

A repeated request may repeat the external action. Review the previous result before retrying a write.

Account permissions

• freshservice.departments.manage

Operation limits

• Freshservice requires the department name on update. The workspace cannot be changed here. The write is sent once and an uncertain result is not retried automatically.

A repeated request may repeat the external action. Review the previous result before retrying a write.

Account permissions

• freshservice.locations.edit

Operation limits

• Supply the location name with each update. The write is sent once and an uncertain result is not retried automatically.

A repeated request may repeat the external action. Review the previous result before retrying a write.

Account permissions

• freshservice.problems.edit

Operation limits

• Freshservice does not permit changing workspace_id through this endpoint. The write is sent once and an uncertain result is not retried automatically.

A repeated request may repeat the external action. Review the previous result before retrying a write.

Account permissions

• freshservice.products.update

Operation limits

• Supply both the product name and asset type ID with each update. The vendor docs label this endpoint PUT, although one sample command says POST. The write is sent once and an uncertain result is not retried automatically.

A repeated request may repeat the external action. Review the previous result before retrying a write.

Account permissions

• freshservice.releases.edit

Operation limits

• Freshservice does not permit changing workspace_id through this endpoint. This action does not upload attachments. The write is sent once and an uncertain result is not retried automatically.

A repeated request may repeat the external action. Review the previous result before retrying a write.

Account permissions

• freshservice.requesters.edit

Operation limits

• Set department ticket visibility explicitly. Freshservice resets it to false unless the request includes true.

A repeated request may repeat the external action. Review the previous result before retrying a write.

Account permissions

• freshservice.requesters.edit

Operation limits

• Only manual groups can be updated. Supply the group's name with each update. The write is sent once and an uncertain result is not retried automatically.

A repeated request may repeat the external action. Review the previous result before retrying a write.

Account permissions

• freshservice.assets.manage

Operation limits

• Freshservice does not permit changing workspace_id through this endpoint. The write is sent once and an uncertain result is not retried automatically.

A repeated request may repeat the external action. Review the previous result before retrying a write.

Account permissions

• freshservice.tickets.edit

A repeated request may repeat the external action. Review the previous result before retrying a write.