Dasha BlackBox voice agents: schedule and cancel outbound calls, read call history, run text chats and search knowledge bases.
Explore 14 workflow actions for Dasha, including account permissions and operation limits.
9 read actions5 write actions
WORKFLOW ACTIONS
What you can configure.
Choose an action in the workflow builder, connect an account, and map its inputs. These actions are available in the catalog; your account access and a successful test determine whether they work for your setup.
Cancel call
Write
Cancel a scheduled call that has not started. Calls in progress cannot be cancelled.
Permissions and limits
Account permissions
A Dasha BlackBox API key for the organization
A repeated request may repeat the external action. Review the previous result before retrying a write.
End chat
Write
End a chat session, which runs the agent's post-conversation analysis and completion webhook once.
Permissions and limits
Account permissions
A Dasha BlackBox API key for the organization
A repeated request may repeat the external action. Review the previous result before retrying a write.
Get agent
Read
Read one voice agent's configuration.
Permissions and limits
Account permissions
A Dasha BlackBox API key for the organization
Get call
Read
Read a call's status, failure, recording ID and inspector link.
Permissions and limits
Account permissions
A Dasha BlackBox API key for the organization
Get chat
Read
Read a chat session's full transcript and status.
Permissions and limits
Account permissions
A Dasha BlackBox API key for the organization
Get organization
Read
Read the organization ID the API key belongs to.
Permissions and limits
Account permissions
A Dasha BlackBox API key for the organization
List agents
Read
List the organization's voice agents with their configuration.
Permissions and limits
Account permissions
A Dasha BlackBox API key for the organization
List calls
Read
List completed calls, optionally for an agent and a date range.
Permissions and limits
Account permissions
A Dasha BlackBox API key for the organization
List chats
Read
List chat sessions, most recently active first; active ones by default.
Permissions and limits
Account permissions
A Dasha BlackBox API key for the organization
List knowledge bases
Read
List the organization's knowledge bases.
Permissions and limits
Account permissions
A Dasha BlackBox API key for the organization
Open chat
Write
Open a text chat session with an agent.
Permissions and limits
Account permissions
A Dasha BlackBox API key for the organization
A repeated request may repeat the external action. Review the previous result before retrying a write.
Schedule call
Write
Schedule an outbound call from an agent to a phone number or SIP endpoint. The agent places a real call.
Permissions and limits
Account permissions
A Dasha BlackBox API key for the organization
A repeated request may repeat the external action. Review the previous result before retrying a write.
Search knowledge bases
Read
Search one or more knowledge bases by name for the passages closest to a query.
Permissions and limits
Account permissions
A Dasha BlackBox API key for the organization
Send chat message
Write
Send one user message and receive the agent's reply. A retry with NodeHub's key replays the earlier reply instead of asking the model again.
Permissions and limits
Account permissions
A Dasha BlackBox API key for the organization
A repeated request may repeat the external action. Review the previous result before retrying a write.
SETUP
Start with a controlled test.
01Connect the intended account
Use the account and permissions required for your process. Review the connection check before configuring a workflow action.
02Review inputs and access
Select a listed operation and map its required inputs. Use test records and add a human approval before writes that need review.
03Confirm the result
Inspect step outputs and confirm the result in Dasha. A saved workflow is not a completed provider action.