Marketing ยท CONNECTIONWork with Mihu contacts, appointments, tickets, listings and SMS, e-mail and WhatsApp messages, and read transcripts, analytics and logs.
Explore 118 workflow actions for Mihu AI, including account permissions and operation limits.
Choose an action in the workflow builder, connect an account, and map its inputs. These actions are available in the catalog; your account access and a successful test determine whether they work for your setup.
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A repeated request may repeat the external action. Review the previous result before retrying a write.
Marks the contact as Blacklisted and records the blacklist entry.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Adds one note to the contact without changing existing notes.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Returns volume, direction split, AI vs human handling, durations (seconds), outcomes, and cost for calls within [from, to).
Counters reflect events whose state transitioned during [from, to).
Approves a pending AI-suggested contact update and applies it to the target contact, custom field, or pipeline stage.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Assigns a tag to a contact.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Only the fields you send change.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Sets the contact's current pipeline stage.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Pulls all templates Meta has on file for the given wabaid and upserts them locally (matched by Meta template id).
A repeated request may repeat the external action. Review the previous result before retrying a write.
Cancels a pending appointment request without creating an appointment.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Change a ticket's status
A repeated request may repeat the external action. Review the previous result before retrying a write.
Creates an appointment on a schedule.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Creates a proposed booking for a schedule.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Creates a contact record that agents and campaigns can use for conversations, calls, SMS, WhatsApp, and segmentation.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Creates a reusable tag for contacts.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Generates a unique snakecase key from the supplied name, appending a numeric suffix if needed.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Creates a pipeline stage that can be assigned to contacts.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Submits the template to Meta's WhatsApp Business API and stores it locally.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Create a status
A repeated request may repeat the external action. Review the previous result before retrying a write.
Create a tag
A repeated request may repeat the external action. Review the previous result before retrying a write.
Configures an APPROVED template for campaign use by defining what fills each {{n}} placeholder.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Returns volume, voice/text split, completion/timeout/active breakdowns, evaluation coverage, average duration, messages per session, and p50/p95 latency (voice only).
Returns one row per message in [from, to).
Soft-deletes a contact by UUID.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Deletes one note from the contact.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Deletes a custom contact field definition by key.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Deletes the listing campaign, detaches its pool and rule, and cancels pending campaign tasks.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Deletes a pipeline stage and detaches it from contacts that were assigned to it.
A repeated request may repeat the external action. Review the previous result before retrying a write.
A status that still has tickets needs moveto: the key of the status those tickets go to.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Deletes one contact tag and detaches it from contacts that had it assigned.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Delete a tag (removed from every ticket)
A repeated request may repeat the external action. Review the previous result before retrying a write.
Calls Meta's delete API and soft-deletes the local record.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Deletes the setting.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Delete a ticket
A repeated request may repeat the external action. Review the previous result before retrying a write.
Deletes an appointment by UUID.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Deletes an availability type by UUID.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Returns aggregate evaluation distributions for sessions in a time range.
Updates one contact setting by key.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Forwards the conversation to another recipient with an optional note.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Returns one contact setting by key, including whether it is currently enabled.
Returns one custom contact field definition by key.
Returns one pipeline stage by UUID with its name, order, and active state.
Returns one contact field approval with current value, suggested value, confidence, AI notes, status, reviewer notes, and related contact/conversation identifiers.
Returns the full template resource including the components array (HEADER/BODY/FOOTER/BUTTONS) exactly as stored locally.
Returns full details for one appointment, including schedule, contact, status, notes, custom answers, and timestamps.
Returns one appointment request by UUID, including requested time, contact details, schedule reference, status, and notes.
Returns one availability type by UUID, including booking duration, buffers, working-hours configuration, approval behavior, and resource limits.
Returns one contact tag by UUID.
Get a ticket with its activity
Returns appointments ordered by start time.
Returns every availability type in the workspace, ordered by name.
Returns campaigns that have contact pools and are managed as listings.
Returns available time slots for one schedule on a specific date.
Returns one contact with base fields, custom fields, tags, and timestamps.
Returns the full request/response payload, related agent and contact, and per-type extras (intent: the call it happened in, the related conversation, and any webhook delivery; task: the campaign and.
Returns the full request and response bodies for one logged API request.
Returns the full payload, request/response headers and response body for one webhook delivery.
Returns the full completed transcript payload, including role/content conversation messages, full text, linked session data, and AI evaluations.
Returns appointment requests ordered for review and scheduling workflows.
Returns one listing with its campaign settings, agent/channel binding, rule, attached pool, and contacts.
Get one template setting
Returns contacts currently on the blacklist (status=Blacklisted with an active blacklist record).
Returns a paginated contact list with filters for search, status, contact channel, pipeline stage, campaign, tag, pool, and creation date.
Get the automation settings
Returns paginated history for one contact field approval, newest first.
Returns one transcription by UUID, including status, referenceid, stored audio URL, transcript result when processing is complete, and selected QA/coaching agent identifiers.
Returns one entry per detected intent, sorted by count desc.
Returns all notes attached to the contact, newest first.
Returns a chronologically merged stream of three kinds of agent activity: (1) task , a queued action against a contact such as an outbound call attempt or message send, typically spawned by a.
Returns every merge tag you can use as a params.body value when creating or updating a template setting: contactfields are the base contact attributes ({{contact.<field}}), customfields are this.
Returns workspace-level contact settings.
Returns reusable contact tags for segmentation and filtering.
Returns custom contact fields for the workspace.
Returns a paginated feed of requests made against this tenant's API, newest first.
Returns a paginated feed of webhook deliveries this tenant sent to registered endpoints, newest first.
Returns paginated AI-suggested contact updates.
Returns pipeline stages ordered by their display order.
List statuses in workflow order
List tags
Returns template settings, newest first.
List tickets
Returns the WABAs this tenant has configured (via WhatsappSetting).
Paginated list of templates stored locally.
Open a ticket by hand
A repeated request may repeat the external action. Review the previous result before retrying a write.
Returns one entry per active channel with totals, direction split, durations (call-bearing channels only), and short/long buckets.
Re-fetches this one template from Meta and updates local status/components/category.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Rejects a pending AI-suggested contact update and records reviewer notes.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Removes one contact from the listing's pool and cancels that contact's pending tasks for the listing campaign.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Removes the blacklist entry and restores the contact's status to Active.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Remove a file from a ticket
A repeated request may repeat the external action. Review the previous result before retrying a write.
Removes a tag assignment from a contact without deleting the tag itself.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Clears the contact's current pipeline stage.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Reorder the workflow
A repeated request may repeat the external action. Review the previous result before retrying a write.
Replace a ticket's tags
A repeated request may repeat the external action. Review the previous result before retrying a write.
Channel-scoped variant of the conversation reply: sends a human reply into a WhatsApp conversation.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Sends a reply in an existing email thread (channel 3), threaded correctly so it groups in the recipient's client.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Channel-scoped variant of the conversation reply: sends a human SMS reply into an SMS conversation.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Sends from one of your email addresses (identified by its uuid).
A repeated request may repeat the external action. Review the previous result before retrying a write.
Sends an SMS message to a phone number using the specified agent's SMS configuration.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Sends a WhatsApp template message to a specified phone number using an agent's configured WhatsApp Business API.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Soft-deletes an approval suggestion without applying it to the contact.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Pauses a running listing and cancels pending tasks for that campaign.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Every WhatsApp Business number configured on the workspace, with the agent that owns it, its WABA, and the queues it is routed to.
Updates base contact fields and custom field values.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Updates the content of one note on the contact.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Updates only the fields you supply.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Updates one pipeline stage.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Update a status
A repeated request may repeat the external action. Review the previous result before retrying a write.
Updates one contact tag.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Update a tag
A repeated request may repeat the external action. Review the previous result before retrying a write.
Updates the placeholder values and/or status.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Only supplied fields change.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Updates an existing appointment.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Updates an existing availability type.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Changes only the appointment status.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Edits the suggested value on an approval before it is applied.
A repeated request may repeat the external action. Review the previous result before retrying a write.
The price list for outbound SMS, per destination country.
Use the account and permissions required for your process. Review the connection check before configuring a workflow action.
Select a listed operation and map its required inputs. Use test records and add a human approval before writes that need review.
Inspect step outputs and confirm the result in Mihu AI. A saved workflow is not a completed provider action.
