Manage Genesys Cloud queues and their members, groups, divisions and users, and read conversations, data actions, integrations and OAuth client usage.
Explore 32 workflow actions for Genesys Cloud, including account permissions and operation limits.
17 read actions15 write actions
WORKFLOW ACTIONS
What you can configure.
Choose an action in the workflow builder, connect an account, and map its inputs. These actions are available in the catalog; your account access and a successful test determine whether they work for your setup.
Add members
Write
Add members
Permissions and limits
Account permissions
A Genesys Cloud client credentials OAuth client with the roles the call needs
A repeated request may repeat the external action. Review the previous result before retrying a write.
Add or remove queue members
Write
Add up to 100 users to a queue, or remove them with delete true.
Permissions and limits
Account permissions
A Genesys Cloud client credentials OAuth client with the roles the call needs
A repeated request may repeat the external action. Review the previous result before retrying a write.
Create a division
Write
Create a division.
Permissions and limits
Account permissions
A Genesys Cloud client credentials OAuth client with the roles the call needs
A repeated request may repeat the external action. Review the previous result before retrying a write.
Create a group
Write
Create a group
Permissions and limits
Account permissions
A Genesys Cloud client credentials OAuth client with the roles the call needs
A repeated request may repeat the external action. Review the previous result before retrying a write.
Create a queue
Write
Create a queue
Permissions and limits
Account permissions
A Genesys Cloud client credentials OAuth client with the roles the call needs
A repeated request may repeat the external action. Review the previous result before retrying a write.
Delete a division
Write
Delete a division.
Permissions and limits
Account permissions
A Genesys Cloud client credentials OAuth client with the roles the call needs
A repeated request may repeat the external action. Review the previous result before retrying a write.
Delete a queue
Write
Delete a queue
Permissions and limits
Account permissions
A Genesys Cloud client credentials OAuth client with the roles the call needs
A repeated request may repeat the external action. Review the previous result before retrying a write.
Delete group
Write
Delete group
Permissions and limits
Account permissions
A Genesys Cloud client credentials OAuth client with the roles the call needs
A repeated request may repeat the external action. Review the previous result before retrying a write.
Delete user
Write
Delete user
Permissions and limits
Account permissions
A Genesys Cloud client credentials OAuth client with the roles the call needs
A repeated request may repeat the external action. Review the previous result before retrying a write.
Get a group list
Read
Get a group list
Permissions and limits
Account permissions
A Genesys Cloud client credentials OAuth client with the roles the call needs
Get a summary of OAuth client API usage
Read
After calling this method, you will then need to poll for the query results based on the returned execution Id
Permissions and limits
Account permissions
A Genesys Cloud client credentials OAuth client with the roles the call needs
Get conversation
Read
Get conversation
Permissions and limits
Account permissions
A Genesys Cloud client credentials OAuth client with the roles the call needs
Get details about this queue
Read
Get details about this queue.
Permissions and limits
Account permissions
A Genesys Cloud client credentials OAuth client with the roles the call needs
Get group
Read
Get group
Permissions and limits
Account permissions
A Genesys Cloud client credentials OAuth client with the roles the call needs
Get group members, includes individuals, owners, and dynamically included people
Read
Get group members, includes individuals, owners, and dynamically included people
Permissions and limits
Account permissions
A Genesys Cloud client credentials OAuth client with the roles the call needs
Get list of queues
Read
Get list of queues.
Permissions and limits
Account permissions
A Genesys Cloud client credentials OAuth client with the roles the call needs
Get OAuth Client
Read
Get OAuth Client
Permissions and limits
Account permissions
A Genesys Cloud client credentials OAuth client with the roles the call needs
Get the list of available users
Read
Get the list of available users.
Permissions and limits
Account permissions
A Genesys Cloud client credentials OAuth client with the roles the call needs
Get the members of this queue
Read
Get the members of this queue.
Permissions and limits
Account permissions
A Genesys Cloud client credentials OAuth client with the roles the call needs
Get user
Read
Get user.
Permissions and limits
Account permissions
A Genesys Cloud client credentials OAuth client with the roles the call needs
Join or unjoin queue members
Write
Join or unjoin up to 100 users who are already queue members. Processed asynchronously.
Permissions and limits
Account permissions
A Genesys Cloud client credentials OAuth client with the roles the call needs
A repeated request may repeat the external action. Review the previous result before retrying a write.
List integrations
Read
List integrations
Permissions and limits
Account permissions
A Genesys Cloud client credentials OAuth client with the roles the call needs
Remove members
Write
Remove members
Permissions and limits
Account permissions
A Genesys Cloud client credentials OAuth client with the roles the call needs
A repeated request may repeat the external action. Review the previous result before retrying a write.
Retrieve a list of all divisions defined for the organization
Read
Request specific divisions by id using a query param "id", e.g.
Permissions and limits
Account permissions
A Genesys Cloud client credentials OAuth client with the roles the call needs
Retrieves a single Action matching id
Read
Retrieves a single Action matching id.
Permissions and limits
Account permissions
A Genesys Cloud client credentials OAuth client with the roles the call needs
Retrieves all actions associated with filters passed in via query param
Read
Retrieves all actions associated with filters passed in via query param.
Permissions and limits
Account permissions
A Genesys Cloud client credentials OAuth client with the roles the call needs
Returns an authorization division
Read
Returns an authorization division.
Permissions and limits
Account permissions
A Genesys Cloud client credentials OAuth client with the roles the call needs
The list of OAuth clients
Read
The list of OAuth clients
Permissions and limits
Account permissions
A Genesys Cloud client credentials OAuth client with the roles the call needs
Update a division
Write
Update a division.
Permissions and limits
Account permissions
A Genesys Cloud client credentials OAuth client with the roles the call needs
A repeated request may repeat the external action. Review the previous result before retrying a write.
Update a queue
Write
Update a queue
Permissions and limits
Account permissions
A Genesys Cloud client credentials OAuth client with the roles the call needs
A repeated request may repeat the external action. Review the previous result before retrying a write.
Update group
Write
Update group
Permissions and limits
Account permissions
A Genesys Cloud client credentials OAuth client with the roles the call needs
A repeated request may repeat the external action. Review the previous result before retrying a write.
Update user
Write
Updating some fields, like a user's extension, requires the telephony:extension:assign permission for the relevant division.
Permissions and limits
Account permissions
A Genesys Cloud client credentials OAuth client with the roles the call needs
A repeated request may repeat the external action. Review the previous result before retrying a write.
SETUP
Start with a controlled test.
01Connect the intended account
Use the account and permissions required for your process. Review the connection check before configuring a workflow action.
02Review inputs and access
Select a listed operation and map its required inputs. Use test records and add a human approval before writes that need review.
03Confirm the result
Inspect step outputs and confirm the result in Genesys Cloud. A saved workflow is not a completed provider action.
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