Send WhatsApp text, image, document and template messages through a Gupshup app, read templates and the business profile, and block or unblock users.
Explore 11 workflow actions for Gupshup, including account permissions and operation limits.
5 read actions6 write actions
WORKFLOW ACTIONS
What you can configure.
Choose an action in the workflow builder, connect an account, and map its inputs. These actions are available in the catalog; your account access and a successful test determine whether they work for your setup.
Block users
Write
Stop WhatsApp users from messaging the business; only users who wrote in the last 24 hours.
Permissions and limits
Account permissions
A Gupshup API key with access to the app
A repeated request may repeat the external action. Review the previous result before retrying a write.
Get business details
Read
Read the app's WhatsApp business profile: about, address, email, websites and more.
Permissions and limits
Account permissions
A Gupshup API key with access to the app
Get profile about
Read
Read the business profile's about text.
Permissions and limits
Account permissions
A Gupshup API key with access to the app
Get template
Read
Read a template with its status and body.
Permissions and limits
Account permissions
A Gupshup API key with access to the app
List blocked users
Read
List WhatsApp users the business blocked, up to 100 a page.
Permissions and limits
Account permissions
A Gupshup API key with access to the app
Operation limits
Gupshup does not document this answer's shape, so it is returned as given.
List templates
Read
List the app's templates, filtered and paged.
Permissions and limits
Account permissions
A Gupshup API key with access to the app
Send document message
Write
Send a WhatsApp document from a public HTTPS link in an open session.
Permissions and limits
Account permissions
A Gupshup API key; session messages need a customer message in the last 24 hours
A repeated request may repeat the external action. Review the previous result before retrying a write.
Send image message
Write
Send a WhatsApp image from a public HTTPS link in an open session.
Permissions and limits
Account permissions
A Gupshup API key; session messages need a customer message in the last 24 hours
A repeated request may repeat the external action. Review the previous result before retrying a write.
Send template message
Write
Send an approved WhatsApp template, inside or outside a session.
Permissions and limits
Account permissions
A Gupshup API key and an approved template
A repeated request may repeat the external action. Review the previous result before retrying a write.
Send text message
Write
Send a WhatsApp text in an open 24-hour session.
Permissions and limits
Account permissions
A Gupshup API key; session messages need a customer message in the last 24 hours
A repeated request may repeat the external action. Review the previous result before retrying a write.
Unblock users
Write
Let blocked WhatsApp users message the business again.
Permissions and limits
Account permissions
A Gupshup API key with access to the app
A repeated request may repeat the external action. Review the previous result before retrying a write.
SETUP
Start with a controlled test.
01Connect the intended account
Use the account and permissions required for your process. Review the connection check before configuring a workflow action.
02Review inputs and access
Select a listed operation and map its required inputs. Use test records and add a human approval before writes that need review.
03Confirm the result
Inspect step outputs and confirm the result in Gupshup. A saved workflow is not a completed provider action.