Support ยท CONNECTIONWork the TicketZero inbox: send messages and HTML emails, update, assign, tag and note conversations, and manage contacts, contact lists and files.
Explore 25 workflow actions for TicketZero, including account permissions and operation limits.
Choose an action in the workflow builder, connect an account, and map its inputs. These actions are available in the catalog; your account access and a successful test determine whether they work for your setup.
Multipart-Upload (Feld file, optional name, folderid).
A repeated request may repeat the external action. Review the previous result before retrying a write.
Datei loeschen (Public-API)
A repeated request may repeat the external action. Review the previous result before retrying a write.
Ordner + Dateien im angegebenen Ordner (folderid weglassen = Wurzel).
Legt eine interne Notiz an der Konversation an - fuer den Kunden unsichtbar, wird nicht versendet.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Interne Notiz loeschen (Public-API)
A repeated request may repeat the external action. Review the previous result before retrying a write.
Listet die internen Notizen einer Konversation (neueste zuerst).
Kontakt abrufen (Public-API)
Partial-Update von Name/E-Mail/Telefon/Consent + Custom-Attributen (null entfernt ein Attribut).
A repeated request may repeat the external action. Review the previous result before retrying a write.
Erzeugt einen neuen Kontakt im Tenant.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Kontakt aus Liste entfernen (Public-API)
A repeated request may repeat the external action. Review the previous result before retrying a write.
Soft-Delete: der Kontakt wird ausgeblendet (deletedat gesetzt), Konversationen bleiben erhalten.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Fuegt einen Kontakt der Liste hinzu (idempotent).
A repeated request may repeat the external action. Review the previous result before retrying a write.
Alle Custom-Attribut-Definitionen des Workspaces (Feld-Metadaten: key/label/type/options/required/sortorder).
Cursor-paginierte Liste.
Alle Kontaktlisten (Segmente) des Tenants inkl.
Detail-Sicht inklusive der letzten 50 Nachrichten (inline).
Partial-Update: Status aendern, zuweisen/entziehen, Snooze setzen, ins Postfach verschieben oder Tag setzen/entfernen.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Soft-Delete: die Konversation wird ausgeblendet (deletedat gesetzt).
A repeated request may repeat the external action. Review the previous result before retrying a write.
Gibt die Konversationen des Tenants zurueck, sortiert nach createdat DESC.
Sendet eine outbound-Nachricht.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Cursor-paginierte Nachrichten-Historie, neueste zuerst.
Alle Postfaecher (Inboxes) des Workspaces.
Alle Tags des Tag-Dictionarys des Workspaces.
Infos ueber den mit dem API-Key verbundenen Workspace (Tenant): id, Name, Plan.
Alle Mitglieder des Workspaces (userid, Anzeigename, Rolle).
Use the account and permissions required for your process. Review the connection check before configuring a workflow action.
Select a listed operation and map its required inputs. Use test records and add a human approval before writes that need review.
Inspect step outputs and confirm the result in TicketZero. A saved workflow is not a completed provider action.
