Support ยท CONNECTIONManage tickets, groups, organizations, users and private notes on a connected Zammad installation.
Explore 24 workflow actions for Zammad, including account permissions and operation limits.
Choose an action in the workflow builder, connect an account, and map its inputs. These actions are available in the catalog; your account access and a successful test determine whether they work for your setup.
Add an internal note to a ticket without choosing a delivery channel.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Create a Zammad group.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Create a Zammad organization.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Create a Zammad ticket.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Create a Zammad user.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Permanently delete one Zammad group.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Permanently delete one Zammad organization.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Permanently delete one Zammad ticket.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Permanently delete one Zammad user.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Read the Zammad user bound to this token.
Read one Zammad group by ID.
Read one Zammad organization by ID.
Read one Zammad ticket by ID.
Read one Zammad user by ID.
Read one page of groups visible to this Zammad token.
Pagination: page. Check the result for additional pages; a single action may not return every record.
Read one page of organizations visible to this Zammad token.
Pagination: page. Check the result for additional pages; a single action may not return every record.
Read the articles on one visible ticket.
Read one page of tickets visible to this Zammad token.
Pagination: page. Check the result for additional pages; a single action may not return every record.
Read one page of users visible to this Zammad token.
Pagination: page. Check the result for additional pages; a single action may not return every record.
Search one page of tickets visible to this token.
Pagination: page. Check the result for additional pages; a single action may not return every record.
Update one Zammad group.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Update one Zammad organization.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Update one Zammad ticket.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Update one Zammad user.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Use the account and permissions required for your process. Review the connection check before configuring a workflow action.
Select a listed operation and map its required inputs. Use test records and add a human approval before writes that need review.
Inspect step outputs and confirm the result in Zammad. A saved workflow is not a completed provider action.
