Chat with a Chatling chatbot's knowledge base AI, read chatbots, contacts and conversations, manage contacts and add knowledge base texts and FAQs.
Explore 11 workflow actions for Chatling, including account permissions and operation limits.
6 read actions5 write actions
WORKFLOW ACTIONS
What you can configure.
Choose an action in the workflow builder, connect an account, and map its inputs. These actions are available in the catalog; your account access and a successful test determine whether they work for your setup.
Add knowledge base FAQs
Write
Add question and answer pairs to the chatbot's knowledge base.
Permissions and limits
Account permissions
A Chatling project API key
A repeated request may repeat the external action. Review the previous result before retrying a write.
Add knowledge base texts
Write
Add text data sources to the chatbot's knowledge base.
Permissions and limits
Account permissions
A Chatling project API key
A repeated request may repeat the external action. Review the previous result before retrying a write.
Chat with knowledge base AI
Write
Ask the chatbot's knowledge base AI a question; pass the conversation ID to continue a conversation. Uses AI credits.
Permissions and limits
Account permissions
A Chatling project API key
A repeated request may repeat the external action. Review the previous result before retrying a write.
Create contact
Write
Create a contact with at least one property.
Permissions and limits
Account permissions
A Chatling project API key
A repeated request may repeat the external action. Review the previous result before retrying a write.
Delete contact
Write
Delete a contact.
Permissions and limits
Account permissions
A Chatling project API key
A repeated request may repeat the external action. Review the previous result before retrying a write.
Get contact
Read
Read one contact.
Permissions and limits
Account permissions
A Chatling project API key
List AI models
Read
List the AI models a chatbot can answer with.
Permissions and limits
Account permissions
A Chatling project API key
List chatbots
Read
List the project's chatbots.
Permissions and limits
Account permissions
A Chatling project API key
List contacts
Read
Read a page of the chatbot's contacts and leads.
Permissions and limits
Account permissions
A Chatling project API key
Pagination: page. Check the result for additional pages; a single action may not return every record.
List conversation messages
Read
Read a conversation's messages.
Permissions and limits
Account permissions
A Chatling project API key
List conversations
Read
Read a page of the chatbot's conversations; pass the returned next cursor for more.
Permissions and limits
Account permissions
A Chatling project API key
Pagination: cursor. Check the result for additional pages; a single action may not return every record.
SETUP
Start with a controlled test.
01Connect the intended account
Use the account and permissions required for your process. Review the connection check before configuring a workflow action.
02Review inputs and access
Select a listed operation and map its required inputs. Use test records and add a human approval before writes that need review.
03Confirm the result
Inspect step outputs and confirm the result in Chatling. A saved workflow is not a completed provider action.