Work University of Michigan TeamDynamix tickets through the U-M API gateway: search, read, create and edit tickets, comment, manage contacts, read reports and download attachments.
Explore 15 workflow actions for UMich TDX, including account permissions and operation limits.
10 read actions5 write actions
WORKFLOW ACTIONS
What you can configure.
Choose an action in the workflow builder, connect an account, and map its inputs. These actions are available in the catalog; your account access and a successful test determine whether they work for your setup.
Add ticket comment
Write
Add a comment to a ticket's feed, optionally changing its status and notifying @umich.edu addresses.
Permissions and limits
Account permissions
A U-M API Directory application with the tdxticket scope (App Key and Secret) and the TeamDynamix application ID
A repeated request may repeat the external action. Review the previous result before retrying a write.
Add ticket contact
Write
Add a person to a ticket's contacts by their TDX UID.
Permissions and limits
Account permissions
A U-M API Directory application with the tdxticket scope (App Key and Secret) and the TeamDynamix application ID
A repeated request may repeat the external action. Review the previous result before retrying a write.
Create ticket
Write
Create a ticket. Type, title, status, source, service, responsible group and a @umich.edu requestor email are required.
Permissions and limits
Account permissions
A U-M API Directory application with the tdxticket scope (App Key and Secret) and the TeamDynamix application ID
A repeated request may repeat the external action. Review the previous result before retrying a write.
Download attachment
Read
Download a ticket attachment's content as a workflow file.
Permissions and limits
Account permissions
A U-M API Directory application with the tdxticket scope (App Key and Secret) and the TeamDynamix application ID
Edit ticket
Write
Edit a ticket's title, description, type, status, priority, responsibility, service and location. Fields left out keep their values.
Permissions and limits
Account permissions
A U-M API Directory application with the tdxticket scope (App Key and Secret) and the TeamDynamix application ID
A repeated request may repeat the external action. Review the previous result before retrying a write.
Get feed entry
Read
Read one feed entry with its replies.
Permissions and limits
Account permissions
A U-M API Directory application with the tdxticket scope (App Key and Secret) and the TeamDynamix application ID
Get report
Read
Read a report's definition and, with withData, its rows.
Permissions and limits
Account permissions
A U-M API Directory application with the tdxticket scope (App Key and Secret) and the TeamDynamix application ID
Get ticket
Read
Read one ticket with its status, requestor, responsibility, SLA, attributes, attachments and tasks.
Permissions and limits
Account permissions
A U-M API Directory application with the tdxticket scope (App Key and Secret) and the TeamDynamix application ID
List reports
Read
List the reports the application can run.
Permissions and limits
Account permissions
A U-M API Directory application with the tdxticket scope (App Key and Secret) and the TeamDynamix application ID
List ticket contacts
Read
List a ticket's contacts (UID, name, email, active).
Permissions and limits
Account permissions
A U-M API Directory application with the tdxticket scope (App Key and Secret) and the TeamDynamix application ID
List ticket feed
Read
Read a ticket's feed: comments and updates with who, when and replies.
Permissions and limits
Account permissions
A U-M API Directory application with the tdxticket scope (App Key and Secret) and the TeamDynamix application ID
List ticket types
Read
List the application's ticket types.
Permissions and limits
Account permissions
A U-M API Directory application with the tdxticket scope (App Key and Secret) and the TeamDynamix application ID
Remove ticket contact
Write
Remove a person from a ticket's contacts.
Permissions and limits
Account permissions
A U-M API Directory application with the tdxticket scope (App Key and Secret) and the TeamDynamix application ID
A repeated request may repeat the external action. Review the previous result before retrying a write.
Search reports
Read
Search reports by name, owner, application or source.
Permissions and limits
Account permissions
A U-M API Directory application with the tdxticket scope (App Key and Secret) and the TeamDynamix application ID
Search tickets
Read
Search tickets by text, IDs, requestor, status, priority, dates and more.
Permissions and limits
Account permissions
A U-M API Directory application with the tdxticket scope (App Key and Secret) and the TeamDynamix application ID
SETUP
Start with a controlled test.
01Connect the intended account
Use the account and permissions required for your process. Review the connection check before configuring a workflow action.
02Review inputs and access
Select a listed operation and map its required inputs. Use test records and add a human approval before writes that need review.
03Confirm the result
Inspect step outputs and confirm the result in UMich TDX. A saved workflow is not a completed provider action.
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