Add a favorite
WriteAdd new favorite.
Permissions and limits
Account permissions
- A Carbon Voice API key (pxtoken)
A repeated request may repeat the external action. Review the previous result before retrying a write.
Send Carbon Voice messages and voice memos, manage conversations, action items, labels and folders, and search messages.
Explore 56 workflow actions for Carbon Voice, including account permissions and operation limits.
Choose an action in the workflow builder, connect an account, and map its inputs. These actions are available in the catalog; your account access and a successful test determine whether they work for your setup.
Add new favorite.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Add a reaction to a message: a curated reaction id or any unicode emoji.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Attach one or more links to an existing message.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Add collaborator.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Apply label to message.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Create a named conversation in a workspace with users.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Create a new Folder.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Create label.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Create playlist.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Create a voice memo from text in a workspace or folder.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Create an action item in a conversation or folder, optionally assigned and with a due date.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Delete a folder with its subfolders and messages.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Delete label.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Delete playlist.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Delete Action Item.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Delete a notification.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Deletes each listed message you created.
A repeated request may repeat the external action. Review the previous result before retrying a write.
V2 of channel has all collaborators in json_collaborators field.
Get Folder by ID.
Same as GET /folders/{id}/messages, with the messages in the MessageV6 shape and the requesting user's own state.
Get label by ID.
Get a message with its transcript, summary, reactions and labels.
Get a workspace by ID (users are not included, use /workspaces/:id/users endpoint).
Get action item by id.
Get one Notification by ID.
Returns a list of messages (MessageV6) by IDs, in request order.
Get a conversation's messages in a sequence range.
List action items.
List recent conversations with cursor paging.
Get all root Folders.
List Inbox Notifications.
Get all labels for user.
List the message IDs in a conversation, filtered by users and status.
List messages in a conversation (or all), newest or oldest first, with cursor paging.
Returns action items assigned to the authenticated user or created by them that are currently unassigned (no assigned_to).
Get user playlists.
Returns a keyset-paginated page of the user's voice memos (MessageV6) ordered by last_updated_at, optionally narrowed to a workspace or folder (folder_id=null for the ones in no.
List all workspaces for the logged-in user with pagination.
Mark all notifications as Read/Unread.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Mark a notification as Read/Unread.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Move a Folder into another Folder or into a Workspace.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Same as PATCH /folders/message, returning the moved message as MessageV6.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Open (or reuse) a direct conversation with one or more users.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Delete favorite by ID.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Remove label from message.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Remove a reaction from a message: a curated reaction id or any unicode emoji.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Remove user from channel.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Update Folder Name.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Update message name.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Search messages by labels, users, tagged users, conversations, dates and heard status.
Post a text message to a conversation (Carbon Voice voices it), optionally as a reply, with tagged users.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Update action item status.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Update a channel.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Update label.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Update playlist.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Update action item.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Use the account and permissions required for your process. Review the connection check before configuring a workflow action.
Select a listed operation and map its required inputs. Use test records and add a human approval before writes that need review.
Inspect step outputs and confirm the result in Carbon Voice. A saved workflow is not a completed provider action.