CRM · CONNECTIONSend Aloware SMS, start two-legged calls, create, update and find contacts, enroll them in sequences, and read users and inbox availability.
Explore 8 workflow actions for Aloware, including account permissions and operation limits.
Choose an action in the workflow builder, connect an account, and map its inputs. These actions are available in the catalog; your account access and a successful test determine whether they work for your setup.
Create a contact by phone number, or update it (filled fields only change with force update), and optionally assign, route, tag or enroll it.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Remove a contact, by phone number or by its Aloware or CRM ID, from all sequences.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Enroll a contact, by phone number or by its Aloware or CRM ID, in a sequence.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Look up a contact by phone number; a number with no contact fails as not found.
Check which users in an inbox can take calls now, with the reason for each check.
List users with their current agent status.
Send an SMS, or an MMS with an image link, from an Aloware number or line.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Ring a user or inbox, then connect them to a contact, from an Aloware line.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Use the account and permissions required for your process. Review the connection check before configuring a workflow action.
Select a listed operation and map its required inputs. Use test records and add a human approval before writes that need review.
Inspect step outputs and confirm the result in Aloware. A saved workflow is not a completed provider action.
