Support · CONNECTIONRead, open and reply to Fluent Support tickets on WordPress, set their properties and tags, and manage customers.
Explore 10 workflow actions for Fluent Support, including account permissions and operation limits.
Choose an action in the workflow builder, connect an account, and map its inputs. These actions are available in the catalog; your account access and a successful test determine whether they work for your setup.
Tag a ticket.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Open a ticket for a customer in a mailbox.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Read one customer.
Read one ticket with its customer and replies.
List customers, by status, or search them by name, email or ID.
List tickets by status, agent, product, priority, mailbox or tag, or search them.
Remove a tag from a ticket.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Add a reply, or an internal note, to a ticket, optionally closing it.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Change a customer's name, title, address, status or note.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Set a ticket's customer priority, priority, agent or product.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Use the account and permissions required for your process. Review the connection check before configuring a workflow action.
Select a listed operation and map its required inputs. Use test records and add a human approval before writes that need review.
Inspect step outputs and confirm the result in Fluent Support. A saved workflow is not a completed provider action.
