Work with Gleap tickets, replies, contacts and companies through the admin REST API.
Explore 18 workflow actions for Gleap, including account permissions and operation limits.
11 read actions7 write actions
WORKFLOW ACTIONS
What you can configure.
Choose an action in the workflow builder, connect an account, and map its inputs. These actions are available in the catalog; your account access and a successful test determine whether they work for your setup.
Archive ticket
Write
Archive a ticket.
Permissions and limits
Account permissions
A Gleap project API key (Project Settings, Security, API Key); calls act as your team
A repeated request may repeat the external action. Review the previous result before retrying a write.
Create contact
Write
Create a contact, or update the one with the same userId.
Permissions and limits
Account permissions
A Gleap project API key (Project Settings, Security, API Key); calls act as your team
A repeated request may repeat the external action. Review the previous result before retrying a write.
Create or update company
Write
Create or update a company by your external ID; tags replace, address and customData merge.
Permissions and limits
Account permissions
A Gleap project API key (Project Settings, Security, API Key); calls act as your team
A repeated request may repeat the external action. Review the previous result before retrying a write.
Create ticket
Write
Create a ticket, optionally for a contact.
Permissions and limits
Account permissions
A Gleap project API key (Project Settings, Security, API Key); calls act as your team
A repeated request may repeat the external action. Review the previous result before retrying a write.
Get API user
Read
Read the user the API key acts as.
Permissions and limits
Account permissions
A Gleap project API key (Project Settings, Security, API Key); calls act as your team
Get company
Read
Read a company by your external company ID.
Permissions and limits
Account permissions
A Gleap project API key (Project Settings, Security, API Key); calls act as your team
Get contact
Read
Read a contact.
Permissions and limits
Account permissions
A Gleap project API key (Project Settings, Security, API Key); calls act as your team
Get ticket
Read
Read a ticket.
Permissions and limits
Account permissions
A Gleap project API key (Project Settings, Security, API Key); calls act as your team
List boards
Read
List the ticket boards (types) with their status columns.
Permissions and limits
Account permissions
A Gleap project API key (Project Settings, Security, API Key); calls act as your team
List companies
Read
List companies, most recently seen first.
Permissions and limits
Account permissions
A Gleap project API key (Project Settings, Security, API Key); calls act as your team
List contacts
Read
List contacts (sessions), up to 100 a page.
Permissions and limits
Account permissions
A Gleap project API key (Project Settings, Security, API Key); calls act as your team
List ticket messages
Read
Read a ticket's messages, newest page first and oldest first within it; pass nextBefore as before for older ones.
Permissions and limits
Account permissions
A Gleap project API key (Project Settings, Security, API Key); calls act as your team
List tickets
Read
List tickets with type, status, priority, archive and spam filters, by recent activity unless sorted.
Permissions and limits
Account permissions
A Gleap project API key (Project Settings, Security, API Key); calls act as your team
Reply to ticket
Write
Post a reply or an internal note on a ticket, as your team.
Permissions and limits
Account permissions
A Gleap project API key (Project Settings, Security, API Key); calls act as your team
A repeated request may repeat the external action. Review the previous result before retrying a write.
Search contacts
Read
Find up to 50 contacts by name, email or ID.
Permissions and limits
Account permissions
A Gleap project API key (Project Settings, Security, API Key); calls act as your team
Search tickets
Read
Full-text search over tickets and their comments; up to 30 hits by relevance.
Permissions and limits
Account permissions
A Gleap project API key (Project Settings, Security, API Key); calls act as your team
Update contact
Write
Change a contact's details.
Permissions and limits
Account permissions
A Gleap project API key (Project Settings, Security, API Key); calls act as your team
A repeated request may repeat the external action. Review the previous result before retrying a write.
Update ticket
Write
Change a ticket's title, board, status, priority, assignee, team or fields.
Permissions and limits
Account permissions
A Gleap project API key (Project Settings, Security, API Key); calls act as your team
A repeated request may repeat the external action. Review the previous result before retrying a write.
SETUP
Start with a controlled test.
01Connect the intended account
Use the account and permissions required for your process. Review the connection check before configuring a workflow action.
02Review inputs and access
Select a listed operation and map its required inputs. Use test records and add a human approval before writes that need review.
03Confirm the result
Inspect step outputs and confirm the result in Gleap. A saved workflow is not a completed provider action.
Support · CONNECTION
