Developer · CONNECTIONSend alerts to ITOC360 for on-call routing and resolve them.
Explore 2 workflow actions for ITOC360, including account permissions and operation limits.
Choose an action in the workflow builder, connect an account, and map its inputs. These actions are available in the catalog; your account access and a successful test determine whether they work for your setup.
Close an alert: the title, host and source must match the alert exactly.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Open an alert that ITOC360 routes to on-call responders by the escalation policy. Alerts with the same title, host and source are grouped.
A repeated request may repeat the external action. Review the previous result before retrying a write.
Use the account and permissions required for your process. Review the connection check before configuring a workflow action.
Select a listed operation and map its required inputs. Use test records and add a human approval before writes that need review.
Inspect step outputs and confirm the result in ITOC360. A saved workflow is not a completed provider action.
