Read and update Zoho Desk tickets, threads, replies, comments, contacts, accounts, agents, departments and tasks with a region-bound refresh token.
Explore 40 workflow actions for Zoho Desk, including account permissions and operation limits.
23 read actions17 write actions
WORKFLOW ACTIONS
What you can configure.
Choose an action in the workflow builder, connect an account, and map its inputs. These actions are available in the catalog; your account access and a successful test determine whether they work for your setup.
Add ticket comment
Write
Add a private or public comment to a ticket.
Permissions and limits
Account permissions
A Zoho Desk refresh token with the Desk scopes for these records
A repeated request may repeat the external action. Review the previous result before retrying a write.
Add ticket tags
Write
Add tags to a ticket.
Permissions and limits
Account permissions
A Zoho Desk refresh token with the Desk scopes for these records
A repeated request may repeat the external action. Review the previous result before retrying a write.
Close tickets
Write
Close one or more tickets.
Permissions and limits
Account permissions
A Zoho Desk refresh token with the Desk scopes for these records
A repeated request may repeat the external action. Review the previous result before retrying a write.
Create account
Write
Create an account.
Permissions and limits
Account permissions
A Zoho Desk refresh token with the Desk scopes for these records
A repeated request may repeat the external action. Review the previous result before retrying a write.
Create contact
Write
Create a contact.
Permissions and limits
Account permissions
A Zoho Desk refresh token with the Desk scopes for these records
A repeated request may repeat the external action. Review the previous result before retrying a write.
Create task
Write
Create a task, on a ticket or on its own.
Permissions and limits
Account permissions
A Zoho Desk refresh token with the Desk scopes for these records
A repeated request may repeat the external action. Review the previous result before retrying a write.
Create ticket
Write
Create a ticket for a contact in a department.
Permissions and limits
Account permissions
A Zoho Desk refresh token with the Desk scopes for these records
A repeated request may repeat the external action. Review the previous result before retrying a write.
Get account
Read
Read an account.
Permissions and limits
Account permissions
A Zoho Desk refresh token with the Desk scopes for these records
Get agent
Read
Read an agent.
Permissions and limits
Account permissions
A Zoho Desk refresh token with the Desk scopes for these records
Get contact
Read
Read a contact.
Permissions and limits
Account permissions
A Zoho Desk refresh token with the Desk scopes for these records
Get department
Read
Read a department.
Permissions and limits
Account permissions
A Zoho Desk refresh token with the Desk scopes for these records
Get my info
Read
Read the agent the token belongs to.
Permissions and limits
Account permissions
A Zoho Desk refresh token with the Desk scopes for these records
Get task
Read
Read a task.
Permissions and limits
Account permissions
A Zoho Desk refresh token with the Desk scopes for these records
Get ticket
Read
Read a ticket.
Permissions and limits
Account permissions
A Zoho Desk refresh token with the Desk scopes for these records
Get ticket thread
Read
Read one thread with its content.
Permissions and limits
Account permissions
A Zoho Desk refresh token with the Desk scopes for these records
List account contacts
Read
List an account's contacts.
Permissions and limits
Account permissions
A Zoho Desk refresh token with the Desk scopes for these records
List account tickets
Read
List an account's tickets.
Permissions and limits
Account permissions
A Zoho Desk refresh token with the Desk scopes for these records
List accounts
Read
List accounts by view or filter.
Permissions and limits
Account permissions
A Zoho Desk refresh token with the Desk scopes for these records
List agents
Read
List agents by status, department or role.
Permissions and limits
Account permissions
A Zoho Desk refresh token with the Desk scopes for these records
List contact accounts
Read
List a contact's accounts.
Permissions and limits
Account permissions
A Zoho Desk refresh token with the Desk scopes for these records
List contact tickets
Read
List a contact's tickets.
Permissions and limits
Account permissions
A Zoho Desk refresh token with the Desk scopes for these records
List contacts
Read
List contacts by view or filter.
Permissions and limits
Account permissions
A Zoho Desk refresh token with the Desk scopes for these records
List departments
Read
List departments.
Permissions and limits
Account permissions
A Zoho Desk refresh token with the Desk scopes for these records
List organizations
Read
List the Zoho Desk portals the token can reach.
Permissions and limits
Account permissions
A Zoho Desk refresh token with the Desk scopes for these records
List tasks
Read
List tasks by department, assignee, due date or completion.
Permissions and limits
Account permissions
A Zoho Desk refresh token with the Desk scopes for these records
List ticket comments
Read
List a ticket's comments.
Permissions and limits
Account permissions
A Zoho Desk refresh token with the Desk scopes for these records
List ticket tags
Read
List the tags on a ticket.
Permissions and limits
Account permissions
A Zoho Desk refresh token with the Desk scopes for these records
List ticket tasks
Read
List a ticket's tasks.
Permissions and limits
Account permissions
A Zoho Desk refresh token with the Desk scopes for these records
List ticket threads
Read
List a ticket's email and channel threads.
Permissions and limits
Account permissions
A Zoho Desk refresh token with the Desk scopes for these records
List tickets
Read
List tickets by department, status, assignee, channel, priority or view.
Permissions and limits
Account permissions
A Zoho Desk refresh token with the Desk scopes for these records
Move accounts to trash
Write
Move accounts to the trash.
Permissions and limits
Account permissions
A Zoho Desk refresh token with the Desk scopes for these records
A repeated request may repeat the external action. Review the previous result before retrying a write.
Move contacts to trash
Write
Move contacts to the trash.
Permissions and limits
Account permissions
A Zoho Desk refresh token with the Desk scopes for these records
A repeated request may repeat the external action. Review the previous result before retrying a write.
Move tasks to trash
Write
Move tasks to the trash.
Permissions and limits
Account permissions
A Zoho Desk refresh token with the Desk scopes for these records
A repeated request may repeat the external action. Review the previous result before retrying a write.
Move tickets to trash
Write
Move tickets to the trash.
Permissions and limits
Account permissions
A Zoho Desk refresh token with the Desk scopes for these records
A repeated request may repeat the external action. Review the previous result before retrying a write.
Remove ticket tags
Write
Remove tags from a ticket.
Permissions and limits
Account permissions
A Zoho Desk refresh token with the Desk scopes for these records
A repeated request may repeat the external action. Review the previous result before retrying a write.
Send ticket email reply
Write
Email a reply on a ticket from a support address.
Permissions and limits
Account permissions
A Zoho Desk refresh token with the Desk scopes for these records
A repeated request may repeat the external action. Review the previous result before retrying a write.
Update account
Write
Change an account's fields.
Permissions and limits
Account permissions
A Zoho Desk refresh token with the Desk scopes for these records
A repeated request may repeat the external action. Review the previous result before retrying a write.
Update contact
Write
Change a contact's fields.
Permissions and limits
Account permissions
A Zoho Desk refresh token with the Desk scopes for these records
A repeated request may repeat the external action. Review the previous result before retrying a write.
Update task
Write
Change a task's fields or status.
Permissions and limits
Account permissions
A Zoho Desk refresh token with the Desk scopes for these records
A repeated request may repeat the external action. Review the previous result before retrying a write.
Update ticket
Write
Change a ticket's fields, status or assignee.
Permissions and limits
Account permissions
A Zoho Desk refresh token with the Desk scopes for these records
A repeated request may repeat the external action. Review the previous result before retrying a write.
SETUP
Start with a controlled test.
01Connect the intended account
Use the account and permissions required for your process. Review the connection check before configuring a workflow action.
02Review inputs and access
Select a listed operation and map its required inputs. Use test records and add a human approval before writes that need review.
03Confirm the result
Inspect step outputs and confirm the result in Zoho Desk. A saved workflow is not a completed provider action.
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