01
Forward your support address to NodeHub. Replies thread correctly and keep the original history.
Meet customers where they are.
Answer from one place.
Email, Slack, Microsoft Teams, Discord, web chat and your customer portal, in one inbox with the same people, rules and history.
See the channelsONE INBOX
Every conversation, one desk.
Each channel keeps its own feel for the customer. Your team works them all the same way.
02
Slack and Microsoft Teams
Support customers in shared Slack channels or Microsoft Teams. Replies go back to the same thread.
03
Discord
Answer community questions from your Discord server without leaving the desk.
04
Web chat
Add a chat widget to your site. Chats arrive in the same inbox as every other conversation.
05
Customer portal
Customers sign in to open tickets, follow their requests and read your Help Center.
06
Same rules everywhere
SLAs, assignments, CSAT and workflows apply to every channel alike.
THE PRACTICAL DETAILSBefore you
Before you
get started.
Which channels does NodeHub support?
Email, Slack, Microsoft Teams, Discord, a web chat widget for your site and a customer portal. Every conversation lands in the same inbox.
Do I need a higher plan for Microsoft Teams?
No. Microsoft Teams is included with Support and NodeHub, together with SLAs, business hours and escalations.
Do replies go back to the same channel?
Yes. Your team replies from NodeHub and the customer receives the reply where they wrote, in the same thread.
Can workflows react to messages from any channel?
Yes. New and updated conversations from every channel can start the same workflows.