Escalation · WORKFLOW
Raise priority on urgent words
When the customer's latest message says urgent, asap, outage, down or emergency, raise the priority and label it. No AI needed.
01 / HOW IT WORKS
See the path before you use it.
TRIGGERNew ticket or customer message
CONDITIONSays it is urgent?
SUPPORTRaise to high
SUPPORTLabel escalated
02 / BEFORE YOU PUBLISH
What it needs from you.
None. Edit the words to suit your customers.
Opens as an unpublished draft Your credentials stay in your workspace