SLAs · WORKFLOW
Raise priority when an SLA breaches
When an SLA breaches, make the ticket urgent (never lower) and note why.
01 / HOW IT WORKS
See the path before you use it.
TRIGGERAn SLA breaches
SUPPORTSet priority to urgent
SUPPORTNote why
02 / BEFORE YOU PUBLISH
What it needs from you.
Add an SLA in Settings > Tiers and SLAs.
Opens as an unpublished draft Your credentials stay in your workspace