SLAs · WORKFLOW

Post tickets at risk of breaching to Slack

When a ticket's SLA reaches its warn point, post it to a Slack channel before it breaches.

01 / HOW IT WORKS

See the path before you use it.

TRIGGERAn SLA is at risk

OPERATIONPost to Slack

02 / BEFORE YOU PUBLISH

What it needs from you.

Connect Slack and set the channel ID.

Opens as an unpublished draft Your credentials stay in your workspace Connect slack in your workspace