Triage and routing · WORKFLOW
Route new tickets to the right team
One Route by AI step picks billing, technical or sales and labels the ticket for that team. Anything the AI is unsure about waits for a person.
01 / HOW IT WORKS
See the path before you use it.
TRIGGERNew ticket arrives
SWITCHRoute by AI
SUPPORTBilling team
SUPPORTTechnical team
SUPPORTSales team
APPROVALUnsure: route by hand
02 / BEFORE YOU PUBLISH
What it needs from you.
Uses the brand's AI. Edit the branches to match your teams.
Opens as an unpublished draft Your credentials stay in your workspace