Customer care · WORKFLOW
Route refund requests to billing
Spot explicit refund requests, label them, raise the priority and leave a note. A person decides the refund; the AI never issues one.
01 / HOW IT WORKS
See the path before you use it.
TRIGGERNew ticket or customer message
CONDITIONAsking for a refund?
SUPPORTLabel refund
SUPPORTRaise to high
SUPPORTNote for billing
APPROVALUnsure: is this a refund request?
02 / BEFORE YOU PUBLISH
What it needs from you.
Uses the brand's AI (AI > Models).
Opens as an unpublished draft Your credentials stay in your workspace