Follow-ups · WORKFLOW
Follow up when the customer goes quiet
When a person on your team replies and the ticket waits on the customer, check in after 3 days, then resolve after 4 more. Any customer reply stops it.
01 / HOW IT WORKS
See the path before you use it.
TRIGGERStatus changes
CONDITIONNow waiting on the customer?
CONDITIONCaused by a workflow?
WAITWait 3 days
SUPPORTCheck in
WAITWait 4 more days
SUPPORTResolve
And 1 more steps in the editable workflow.
02 / BEFORE YOU PUBLISH
What it needs from you.
None. Sends a real message to the customer.
Opens as an unpublished draft Your credentials stay in your workspace