Follow-ups · WORKFLOW

Reopen a ticket when its linked issue is done

When a linked issue, story, pull request or incident is done in its own tool, add a note and move the ticket back to Todo so its owner can tell the customer. Nothing is sent to the customer.

4 stepsticket event trigger

01 / HOW IT WORKS

See the path before you use it.

TRIGGERA linked item changes status

CONDITIONNow done?

SUPPORTNote it on the ticket

SUPPORTMove back to Todo

02 / BEFORE YOU PUBLISH

What it needs from you.

Link issues or incidents from tickets. No connection is needed.

Opens as an unpublished draft Your credentials stay in your workspace