Escalation · WORKFLOW
Escalate frustrated customers
Score how frustrated the customer is from 1 to 5. At 4 or 5, raise the priority and leave a note; the score and confidence are in Decision History.
01 / HOW IT WORKS
See the path before you use it.
TRIGGERNew ticket or customer message
OPERATIONHow frustrated?
CONDITIONHas a score?
CONDITION4 or higher?
SUPPORTRaise to high
SUPPORTNote the mood
02 / BEFORE YOU PUBLISH
What it needs from you.
Uses the brand's AI (AI > Models).
Opens as an unpublished draft Your credentials stay in your workspace