Data and developer · WORKFLOW

Test ticket routing on a dataset

Run a routing decision on every row of a data table of past messages and the team each belonged to, then see how often it picked the right team.

6 stepsmanual triggerAI decision

01 / HOW IT WORKS

See the path before you use it.

TRIGGERA row of the dataset

OPERATIONWhich team?

EVALUATIONEvaluating?

EVALUATIONWrite the team it picked

EVALUATIONScore it

RETURNReturn the team

02 / BEFORE YOU PUBLISH

Uses the brand's AI. Make a data table with the columns message, team and predicted_team (text), then run an evaluation from the Evaluations tab.

Opens as an unpublished draft Your credentials stay in your workspace