Escalation · WORKFLOW
Escalate urgent tickets
When a ticket becomes urgent, move it to the next level of its escalation path.
01 / HOW IT WORKS
See the path before you use it.
TRIGGERPriority changes
CONDITIONMade urgent, not by an escalation?
SUPPORTEscalate
02 / BEFORE YOU PUBLISH
What it needs from you.
Add an escalation path in Settings.
Opens as an unpublished draft Your credentials stay in your workspace