Triage and routing · WORKFLOW

Send enterprise tickets to their account owner

When a customer from an Enterprise-tier company opens a ticket, assign it to that company's account owner.

3 stepsticket event trigger

01 / HOW IT WORKS

See the path before you use it.

TRIGGERNew ticket arrives

CONDITIONEnterprise tier?

SUPPORTAssign to account owner

02 / BEFORE YOU PUBLISH

Set each company's tier and account owner. Change "Enterprise" to your tier's name.

Opens as an unpublished draft Your credentials stay in your workspace