Customer care · WORKFLOW
Look up the customer in your directory
When a ticket arrives, find the customer in your company directory (Active Directory, OpenLDAP) by email, and note who they are for the team.
01 / HOW IT WORKS
See the path before you use it.
TRIGGERNew ticket arrives
LDAPFind them by email
CONDITIONIn the directory?
SUPPORTNote who they are
SUPPORTNote they are not in it
02 / BEFORE YOU PUBLISH
What it needs from you.
Connect your LDAP directory, choose it on the lookup step, and set the base DN where people are kept.
Opens as an unpublished draft Your credentials stay in your workspace Connect ldap in your workspace