Triage and routing · WORKFLOW

Move obvious spam and auto-replies to Spam

Move newsletters, spam and out-of-office replies to the Spam view, but only when the AI is at least 95% sure. Borderline ones get a spam-check label for a person.

4 stepsticket event triggerAI decision

01 / HOW IT WORKS

See the path before you use it.

TRIGGERNew ticket arrives

CONDITIONSpam or an auto-reply?

SUPPORTMove to Spam

SUPPORTLabel for a spam check

02 / BEFORE YOU PUBLISH

What it needs from you.

Uses the brand's AI. Moves real tickets to Spam when very sure; Not spam restores them.

Opens as an unpublished draft Your credentials stay in your workspace