Triage and routing · WORKFLOW
Triage new tickets with AI Decisions
Classify each new ticket, score its severity, and check for escalation. Confident answers label the ticket; unsure ones go to a person.
01 / HOW IT WORKS
See the path before you use it.
TRIGGERNew ticket arrives
OPERATIONWhat kind of ticket?
OPERATIONHow severe?
OPERATIONNeeds escalation?
CONDITIONHas a ticket type?
CONDITIONVery confident? (95%+)
SUPPORTLabel ticket type
And 7 more steps in the editable workflow.
02 / BEFORE YOU PUBLISH
What it needs from you.
Uses the brand's AI. Adds labels and can set urgent priority on real tickets.
Opens as an unpublished draft Your credentials stay in your workspace